Salesforce Support Engineer (Techno Functional)
Salesforce Support Engineer (Techno Functional)
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Job Description
Who Youll Work With
You will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction.
What Youll Do
- Should be ready for 24*7 Support Project (Working in shifts).
- Provide resolutions to support tickets(L2&L3) to the user issues within SLA.
- Handle change requests in SFDC.
- Help users develop or fine-tune reports so they yield meaningful metrics.
- Set up and terminate users assign roles and profiles to reflect organizational changes or users new duties.
- Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
- Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries.
- Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC look at its error logs to see if a new error pattern has developed.
- Look at the login history table to spot any user lockouts excessive login errors and unexpected IP addresses.
- Deal with SSO two-factor authentication and certificate problems. Adding new white-listed IP addresses.
Qualifications :
Skills Required
- Should be able to map the business requirement to sales cloud/service cloud features and functionality.
- Very good understanding of cases CPQ quotes products product rules price rules opportunities orders accounts contacts and communities in SFDC. Also very good Knowledge/understanding of OOB features like workflow rules validation rules process builder flows approval process.
- Working knowledge of Flows/Process Builder Lightning Experience - Lighting Web Components & Aura Modern JavascriptApex(Synchronous and Asynchronous) understanding of Integration - REST/SOAP/Bulk APIDebugging/Troubleshooting Errors Visualforce workflows etc
- Should be able to engage cross-functional teams to resolve the issues related to Service/Sales Cloud in SFDC.
- Hands on experience in reports/dashboards.
- Solid understanding of users profiles roles access and SFDC security model.
- Should be able to develop triggers apex classes lightning components flows process builders and workflows.
- Working knowledge of lightning components(LWC and Aura)
- Should be able to write clear documentation on user issues and project tasks.
- Should work independently with very less supervision.
- Good MS Excel skills to analyse the pattern in large data volume
- Able to load/extract data using Workbench and Data Loader
Experience Required: 5-6 Years
Area Of Expertise: Sales Cloud Service Cloud Salesforce CPQ Community
Good to have knowledge on Jira Docusign Conga.
Education: B/Tech OR MCA
Certifications(Any of 2): Salesforce Certified Administrator Sales Cloud Consultant Service Cloud Consultant Salesforce Certified Platform Developer
Additional Information :
Arista stands out as an engineering-centric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
