Technical Support Specialist
Technical Support Specialist
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 60000 - 75000
Vacancy
1 Vacancy
Posted on :
19-06-2025
Job Description
Technical Support Specialist
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the worlds most innovative companies. We are an award-winning industry leader in building owning and operating highly efcient cost- effective wholesale colocation and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability security connectivity and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the worlds most innovative companies. We are an award-winning industry leader in building owning and operating highly efcient cost- effective wholesale colocation and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability security connectivity and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
The Technical Support Specialist provides front line technical support for all computer hardware software and networking issues to employees at our Northern Virginia Data Centers. This role acts as the rst point of contact for troubleshooting and resolving issues ensuring smooth daily operations across all end-user devices. The specialist will manage requests through an internal ticketing system in person by phone and through email maintaining a high standard of customer service while effectively addressing technology-related needs.
The Technical Support Specialist provides front line technical support for all computer hardware software and networking issues to employees at our Northern Virginia Data Centers. This role acts as the rst point of contact for troubleshooting and resolving issues ensuring smooth daily operations across all end-user devices. The specialist will manage requests through an internal ticketing system in person by phone and through email maintaining a high standard of customer service while effectively addressing technology-related needs.
KEY RESPONSIBILITIES:
- Provide Technical Support: Offer hands-on support for desktops laptops printers smartphones and other ofce automation tools on both Windows and Mac platforms.
- End-User Device Management: Deploy congure and troubleshoot end-user devices including desktops laptops and tablets ensuring all are updated and functioning properly.
- Software Installation & Maintenance: Manage installing and maintaining operating systems business applications and other required software. Manage Microsoft 365 access software updates deployment and support any installation issues.
- Troubleshoot Hardware & Network Issues: Diagnose and resolve hardware problems from basic desktop troubleshooting to complex issues involving printers AV equipment and ofce networking devices (LAN/WAN).
- Manage User Requests: Act as the main point of contact for all incoming help desk tickets including secure access requests. Efciently track and prioritize tasks escalating critical issues when necessary.
- Collaborate on IT Projects: Assist with ofce expansions moves and department relocations. Help implement small-scale upgrades and installations in coordination with internal IT teams and external vendors.
- Network Support: Assist with remote hands for the Network and Infrastructure teams with basic
- maintenance tasks such as troubleshooting network connectivity managing switches and supporting Wi-Fi issues.
- Hardware Life-cycle Management: Support the annual replacement process for outdated technology including desktops printers and network equipment ensuring minimal disruption to daily operations.
- Documentation & Communication: Maintain clear and detailed documentation of procedures solutions and system updates. Communicate issues and resolutions effectively to both technical and non-technical staff.
- Off-Hours Availability: Be available for occasional on site and remote after-hours work for emergency support when required.
THE DETAILS:
- Location: Northern Virginia
- Travel: 75%
- Compensation: $60000 - $75000
- Must be eligible to work in the United States and travel within the Northern Virginia area
- Must pass comprehensive background screening
MUST-HAVE QUALIFICATIONS:
- 2 years of experience in IT support helpdesk roles or a related technical eld.
- Bachelors degree in Information Technology Computer Science or a related eld (preferred but not required).
- Good knowledge of common business applications and tools such as Microsoft 365 Azure/EntraID documentation software and remote access tools
- Experience with ITSM tools such Fresh Service ServiceNow or other ticket tracking systems.
THIS MIGHT BE RIGHT FOR YOU IF:
- Customer Service Excellence: Demonstrated ability to provide exceptional hands-on and remote support in a fast-paced environment. Strong interpersonal skills with a focus on high-level client satisfaction.
- Technical Expertise: Prociency with Microsoft 365 Windows and Mac OS environments along with experience in diagnosing and resolving hardware software and network issues.
- Problem-Solving Abilities: Adept at identifying the root cause of technical issues and implementing effective timely solutions.
- Time Management & Organization: Capable of managing multiple tasks and prioritizing them efciently. Ability to work independently or as part of a team.
- Clear Communication: Strong verbal and written communication skills capable of explaining technical concepts to non-technical users.
WHY STACK
- We offer a competitive compensation package with strong benets including medical dental and vision insurance a 401K program exible spending accounts even a cell phone subsidy.
- We foster a culture of appreciation including peer-to-peer recognition programs. Fun is part of our DNA with events game nights happy hours and barbecues.
- Were growing this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualied applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Note to Agencies:We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to stack infrastructure will not be accepted or considered as a submission without a signed agreement in place.
#LI - LW
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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