Customer Liaison Officer
Customer Liaison Officer
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Job Description
- Ipswich Borough Council Layard House 11 New Way Ipswich Suffolk IP2 0BX
- Salary:29572 - 31067 per annum
- Hours:37 hours per week Monday - Friday
- Contract:Permanent
- Reference: 0266
A great opportunity has arisen for a Customer Liaison Officer to join Ipswich Borough Council in the Maintenance and Contracts team.
You will act as the main point of contact between the Maintenance and Contracts team council tenants contractors and other Ipswich Borough Council departments.
You will be expected to communicate across a wide range of stakeholders both verbally and in writing. You will deal with complaints and visit our tenants and leaseholders during and after work and distribute customer satisfaction questionnaires.
You will measure customer related performance statistics in line with Key Performance Indicators and attend a number of meetings including monthly contractor performance review meetings and with internal service provider meetings.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
As well as a good salary we offer:
- a career average pension scheme
- generous holiday and sick pay entitlements
- subsidised parking for work and leisure
- public transport discounts
- free swimming and gym membership
- cycle purchase scheme
- plenty of personal and professional development opportunities
- flexible working / hybrid working opportunities
- Employee Assistance Programme
- the opportunity to work with great colleagues.
To find out more:
For more information about this role please contact Emmanuel Lynch (he/him) on 0 or via email
If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification (pdf)to find out more about this role.
How to apply:
Apply online at Home - Ambition Ipswichwhere you can complete the online application form for this vacancy.
The selection process will be an interview carried out in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Closing date:Friday 11 July 2025.
Interview date: week commencing Monday 14 July 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
