IT Support Technician (Hybrid)
IT Support Technician (Hybrid)
Posted on :
19-06-2025
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1 Vacancy
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Job Description
About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech we make getting the right coverage simple fast and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
At Zensurance we value ownership collaboration and innovation. Our team thrives on solving complex challenges challenging the status quo and making a real impact in an industry ready for change.
If youre looking to build something meaningful in a fast-growing customer-focused company wed love to hear from you!
We are looking for an IT Support Technician to join our IT team!
Being a technology-forward company we utilize various tools and platforms to create fun engaging and meaningful work experiences for our employees as a remote-first company.
Reporting to the IT Manager The IT Support Technician is responsible for ensuring that the employee-facing IT operations of the organization are running efficiently. The primary focus of this role is to support our employees IT requirements throughout the life-cycle of their devices to make sure all the employees have the proper functioning of their workstations software and other peripherals.
This individual will also be responsible for managing the inventory of various devices operated by the employees and executing small to large daily and ongoing tasks and projects.
This role requires the individual to work from our Downtown Toronto office 1 to 3 days per week.
Responsibilities:
- Facilitate the full life-cycle of technology support (from onboarding to offboarding) for all Zensurance team members. This includes actioning and maintaining the tasks on the onboarding offboarding and re-provisioning checklists.
- Maintain the hardware inventory and stock levels including maintaining accurate and detailed records of active and in-stock devices.
- Serve as the first contact to provide on-site and virtual technical support to the entire workforce including On-Call support as needed to support the business.
- Document commonly occurring issues and find ways to prevent them either by root cause analysis and providing a remediation plan or by educating the users and creating educational materials.
- Conduct all aspects of the IT Support Helpdesk and manage tickets for incidents and requests raised across Zensurance platforms within parameters set by our Service Level Agreements (SLAs).
- Work alongside the IT team to identify challenges and solutions that will enable the streamlining of processes and remove manual hurdles across the team. This includes actively building strong working relationships with users to map out and make recommendations to the team on how to improve their technical journey.
- Provide exemplary customer service especially under pressure as measured through feedback and our IT survey results while ensuring that company standards and procedures are followed.
- Collaborate with the IT team to implement a variety of configurations for key software (such as GSuite JumpCloud Slack etc.) and assist in building client references and technical documentation.
- Other duties as assigned.
Requirements:
- 3 years of experience working within IT infrastructure.
- Working knowledge of cloud environments and security processes to support the organization.
- 3 years of experience in an IT support role.
- 3 years of experience in desktop and customer support.
- Ability to diagnose and resolve a variety of computer and software issues.
- Ability to work well independently and in a team environment.
- Demonstration of strong ability to maintain process documentation and prioritize.
- Demonstration of professional attitude ability to build trust and acting with discretion to maintain confidentiality.
- Ability to work well under pressure manage multiple priorities and meet deadlines.
- Strong knowledge of both Windows and Mac-based operating systems preferred.
- Proficiency with Google Workspace Zoom and Slack or similar office tools.
- Experience working with GSuite management Office 365 / Azure AD or similar software.
- Experience working with patch and software management solutions such as SCCMAdvanced.
- Experience working with MS Office Suite including PowerPoint and Excel.
- Knowledge of Project Management/System development life cycle methodologies software development methodologies QA methodologies and associated tools to automate/enhance the processes preferred.
Join Our Engineering Team - Where Growth Meets Innovation
At Zensurance we believe engineering is more than just writing great code. Its about learning growing and building something meaningful together. Our remote-first team is a place where youll be challenged supported and encouraged to thrive. Heres what makes our team special:
A Leadership Team Thats Got Your Back
Our experienced and approachable engineering leaders arent just here to manage - theyre here to mentor guide and help you unlock your full potential.
Fuel Your Growth
We invest in your learning with training budgets professional development programs and mentorship opportunities. Want to explore a new tech stack or level up your skills We can help get you there.
A Culture of Sharing & Support
From Power-Ups and book clubs to tech talks and hackathons we believe in learning from each other. Have a cool idea or an interesting challenge Lets solve it together.
Hack Build and Innovate
Twice a year we hit pause on our regular work for company-wide hackathons giving you the chance to experiment push boundaries and build something awesome.
Clear Career Growth No Guesswork
We dont do vague career paths. Our well-defined growth tracks show you exactly whats needed to take your career to the next level in a way that aligns with your skills and ambitions.
And the best part Youll work on exciting projects using cutting-edge technologies like TypeScript NestJS microservices and micro-frontends with React. If youre looking for a team that values learning collaboration and impactful work wed love to meet you!
Benefits & Perks at Zensurance:
At Zensurance we know that when our people thrive so does our business. Thats why we offer a flexible people-first work environment designed to support your well-being growth and success.
Work Your Way
Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: Office in a box with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
Your Health Your Way
Flexible health and dental plans for families including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up because family comes first
Investing in Your Growth
Education assistance reimbursement for courses conferences books and memberships
Opportunities to learn from industry experts and grow your career
Staying Connected
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
Were building something special. Come be a part of it!
Who We Are:
Business is hard work but insurance doesnt have to be!
We empower business owners with simple tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER We set ambitious goals and achieve them.
INCLUDEWe foster an open and safe space for all.
INTEGRITYWe do whats right.
INVENTWe create straightforward innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool and youre welcome to use it to prepare for your interview. However please dont use AI assistants during the live interview itself. We want to have an authentic conversation with you and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know we use an AI scribe to help us take notes and review interviews ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support let us know were here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of applications we receive know that a real human (not a bot!) is reviewing yours. We appreciate your patience and cant wait to learn more about you!
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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