Data Center Operation Technician, Data Center Engineering Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver troubleshooter and solve a range of data centre infrastructure issues including but not limited to: hardware fiber networking and related problems.

If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems wed like to meet you. Your work will help to maintain one of the worlds largest information system infrastructures.

Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity rack deployment rack cabling hardware and software troubleshooting and rack decommissioning. Some of the key responsibilities you will undertake are:

Problem Solving:
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting

Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events

Operations:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency

Project Management:
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the worlds largest Cloud infrastructure

Hiring & Mentoring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
We are experiencing rapid growth therefore your onboarding will be dynamic in nature where you will gain diverse experience working in new and established AWS data centres. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed individuals will be relocated to the permanent location.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2 years of experience with server hardware
- 1 years of experience with UNIX/Linux operating systems
- Server Hardware Troubleshooting experience



- Bachelors degree in an IT-related field or equivalent professional or military experience
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell HP) is a plus.
- Previous experience working in a Data centre environment (racking & stacking gear cable management hot & cold aisle containment
- Candidates must possess a valid drivers license and their own vehicle to travel between sites.


Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.