PBX Service Agent

Interlocken Resort

The Four-Diamond award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley unmatched luxuries and the essence of snow-capped mountain tranquility the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resorts associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Interlocken Resort may be your perfect match.

Omni Hotels & Resorts is seeking a full-time PBX Service Agent for the beautiful Interlocken Resort & Spa!

If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor!

Omni Interlocken Resort & Spa is seeking a PBX Operator to join our outstanding front office team! This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.

We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others we would love to speak with you about this role.

Salary range for this position (based on experience): $22.00/hour. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical Dental Vision and other healthcare benefits Paid Maternity Leave 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges discounts at the spa and restaurants discounted rates at other Omni properties corporate discounts continued education opportunities and more.

• Maintain regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming which include wearing the proper attire/uniform and name tag when working.
• Answer all incoming phone calls to the resort using the proper protocol greetings and closings as determined by management.
• Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.
• Demonstrate current knowledge of all key personnel and departmental functions of the resort.
• Assist guests with telephone dialing instructions or to dial for them using all types of calls including room to room local long distance and/or international dialing using correct protocol.
• Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
• To be thoroughly acquainted with the AM and PM checklist.
• Process guest check-outs according to Omnis Moments of Service and Standard Operating Procedures.
• Be familiar with all systems and equipment as related to the Front Desk
• Accommodate room changes expediently.
• Assist with billing inquiries and be knowledgeable of all details included within guest folios
• Log all guest requests service deficiencies and work orders in Synergy and Opera.
• Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios emergency procedures and execute to standard.
• Be familiar with all hotel amenities (Wireless Internet Select Guest Program GHA Discovery Program Laundry Services and Omni Kids Program).
• Be familiar with all hotel facilities (F&B Outlets Membership Business Center Gift Shops Coffee Market Fitness Center Spa and Golf Pro Shops).
• Understand the importance of our Medallia scores.
• Assist management with miscellaneous front office tasks including but not limited to organizing filing and delivering requested items to guests.

• Ability to clearly and professionally communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to multitask prioritize organize and follow up.
• Previous customer service experience and cashiering is preferred.
• Must be able to work a flexible schedule and willingness to work nights weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.