Customer Care Representative
Customer Care Representative
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Job Description
Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.
ecosystem.
This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information processing orders and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role you will have direct day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders provide product information and respond to order inquiries. Education requirements include: High School Diploma; Experience requirements include: 2-3 years Customer Care or Customer Service experience.
Job Responsibilities:
Provide ongoing daily support to external and internal customers spanning all Chamberlain Group product lines
Utilize Salesforce solutions to initiate and process customer cases and create and maintain reports
Enter and manage orders in SAP
Provide product information pricing and availability
Provide ongoing support of Inside and Outside Sales team
Follow-up with customers regarding the status of their open orders and relay shipping information
This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Requirements:
High School Diploma; Some college preferred
2-3 years Customer Care or Customer Service experience
SAP Salesforce Service Cloud Microsoft Outlook experience
#LI- Hybrid Oak Brook IL
#LI-MD1
The payrange for this position is $19.23 - $28.00 an hour; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
