Performance Manager

Description

• Leads manages and holds accountable (LMA) directs and develops assigned communities Performance Management Sales and Service teams
• Facilitate meetings and maintain communications/relationships with clients vendors and internal team members
• Coordinate Performance Management functions for community renovations or new management accounts
• Provide prompt and superior customer service to all residents prospective residents visitors and vendors
• Assist in the performance of due diligence for prospective acquisitions
• Serve as a hiring manager and participates in interviews hiring decisions onboarding and oversees direct teams performance including employee development. Also participates with development of people leader and team member level training programs

• Oversees marketing leasing campaigns and renewal programs as directed by company standards
• Coordinates and manages the resolution of all resident related customer service issues and when necessary meets directly with residents to resolve issues
• Oversees property and resident files general leasing and renewal activities and rent collection
• Oversees the development of property operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
• Reviews weekly operating reports financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the property site appearance property audits and marketing or traffic related activities
• Suggests all plans and promotions involving rent increases lease terms and concessions and reviews with property manager(s)

• Reviews and approves submitted paperwork from field operations including but not limited to hours worked by team members purchase orders contracts and purchase card transitions
• Create individual development plans for themselves and their respective team members
• Continuously recommend develop and execute additional training for Performance Management team members to benefit the apartment communities proactively and on an as needed basis
• Ensures compliance with property condition and quality standards
• Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements
• Works in conjunction with the Service Manager to implement and execute a preventative maintenance program to ensure structural physical appearance equipment and safety issues are addressed and corrective actions are immediately implemented if needed
• Coordinate with construction warranty quality assurance and renovations departments to identify capital improvement projects for all apartments and ensure proper funds are budgeted
• Performs other related duties as required and assigned

• High school degree or equivalent required bachelors degree in Property Management Real Estate Business Administration or a related field is preferred

• At least three (3) to five (5) years of related property management experience with multi-family/residential property is required

• At least one (1) year of experience leading a team is required

• A strong sense of responsibility ownership and accountability

• Strong knowledge to adhere to applicable federal state and city regulations involving Fair Housing health and safety policies and procedures and other aspects of residential multi-family property management

• Financial analysis skills and ability to manage operations within the approved annual budget

• Detailed knowledge of the eviction process and applicable state & federal laws.

• Excellent interpersonal skills including strong verbal and written communication skills

• A positive get the job done attitude

• Strong attention to detail accuracy strong organizational multi-tasking planning and time management skills

• Strong leadership skills and ability to develop train and motivate others