Service Delivery Manager
Service Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About The Role
This is an excellent opportunity for a seasoned Service Delivery Manager to support one of Kinetic ITs highly reputed accounts based in Collingwood. The role of Service Deliver Manager will be the cog between the technical teams and customers owning end-to-end service performance ensuring contractual commitments are met and driving continuous improvement across scope of services Microsoft aligned such as Infrastructure Azure Identity and Access Management M365 SOE/MOE. This role requires some level of technical understanding however you will have a technical team to support all activities.
Build and maintain strong relationships with customer stakeholders acting as their trusted advisor
Ensure high levels of service delivery performance aligned with contractual SLAs and KPIs
Ownership of Vulnerability Management to ensure highly secure services
Drive service reviews reporting and improvement initiatives across Hybrid Cloud environments (Microsoft infrastructure Office 365 modern workplace IAM)
Manage commercial obligations including forecasting reporting contract adherence and run governance meetings
Collaborate closely with internal engineering teams to resolve issues plan enhancements and ensure smooth service transitions
Champion a culture of accountability continuous improvement and operational excellence
Managing two Operations Managers supporting infrastructure services and cloud services (team of 35)
What youll bring to the table:
Youre a confident communicator and a proactive leader with a strong sense of ownership. You excel in managing customer relationships understand the technical landscape well enough to influence outcomes and keep a sharp eye on commercial performance.
Proven experience in service delivery account management or operational leadership roles within IT services
A strong understanding of Microsoft technologies including Office 365 Azure Windows Server and identity solutions
Experience managing SLAs reporting frameworks and service improvement plans
Commercial acumen capable of managing budgets contracts governance forums
A passion for customer success team collaboration and continuous service improvement
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.
Be You Create the Future
At Kinetic IT were driven by a shared passion for technology customer success and community impact.
With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
Celebrate together Social events cultural celebrations end-of-year functions and more.
Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to
You can learn more about our culture and crew online at .
Required Experience:
Manager
Employment Type
Full-Time
