Multi-Site Senior Medical Assistant- Specialty Care Clinics (Clear Lake and surrounding locations)

This position requires traveling to multiple locations within this region. Traveling/ Commuting will be expected.

At Houston Methodist the Multi-Site Senior Medical Assistant (Multi-Site Sr. MA) position is responsible for working at multiple sites within multiple specialties and service lines. The Multi-Site Sr. MA is responsible for providing high quality support of patient care and services while functioning as an expert and demonstrating highly competent knowledge in the more technical and advanced examinations and treatments. The Multi-Site Sr. MA must communicate appropriately and carry out delegated medical assistant level tasks for the assigned patient population under the direct supervision of a Physician APP and/or Registered Nurse. This position oversees appropriate scope of practice (i.e. Hand Hygiene Validator EMR super-user) as well as performing patient check in/check out functions appointment scheduling ensuring medical necessity compliance and verifying eligibility for care. This position supports timely accurate claims submission and may perform registration and/or other revenue cycle functions. The Multi-Site Sr. MA position assists with patient examinations procedures diagnostic studies treatment and dressing changes. This position also performs general administrative duties in accordance with CLIA HIPAA NCQA and government standards as well as company policies and procedures.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

• Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open professional communication to achieve mutual understanding role modeling by example.

• Independently executes the duties and serves as a clinical resource in the department using advanced skills and competencies guiding and mentoring colleagues though processes in order to provide optimal patient care. Provides structured feedback with examples.

• Performs patient check in/out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling other clinic related protocols.

• Coordinates patient flow as directed with consistency timeliness and expert skill while may result in service delays or denials. Handles add-ons reschedules and cancellations appropriately and as per department protocol.

SERVICE ESSENTIAL FUNCTIONS

• Provides care to patients visiting the clinic under the direct supervision of a Physician Registered Nurse or clinic leadership procedures. Complete pre-visit planning workflow prior to visit whenever possible including completing and/or requesting appropriate documentation. In collaboration with the provider team anticipates the needs of the specific patient population.

• Communicates with patient obtains and documents vital signs (i.e. pulse rate temperature blood pressure weight and height) chief complaint(s) preforms medication(s) review discusses/reviews medical and social history (as appropriate). Documents in patients electronic medical record (EMR). care administered all diagnostic measurements treatments and procedures in accordance with established policies and procedures.

• Follow-up with patient as appropriate to ensure compliance with recommendations medications lab/x-ray results special visits PCP visits dieticians diabetes educators etc. Ensures patient utilization and activation of MyChart.

• Provides care coordination with hospital ED consulting physicians and/or community resources whenever appropriate to including handling patient inquiries.

• Role models behaviors and skills through peer-to-peer accountability towards improving department score for patient satisfaction.

• Uses excellent communication skills (verbal non-verbal written) to facilitate providing the highest quality service during every patient physician guest employee or other encounter.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reports observations conditions and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Accurately performs routine tests on patients such as EKG rapid strep urinalysis and urine pregnancy tests.

• Sterilizing instruments and equipment; prepare clean and maintain exam and treatment rooms as well as supplies and equipment.

• Serves as a liaison for the patient medical staff and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician patient and service areas regarding action taken and resolution.

• Enters patient and operational data into various database systems with a high level of thoroughness accuracy and timeliness.

FINANCE ESSENTIAL FUNCTIONS

• Responsible for stocking exam rooms taking inventory and ordering supplies.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department.

• Accurately records information when performing functions such as charge entry registration scheduling insurance verification/coordination or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops skills of team members and continually assists with improving skills performance and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level.

• Offers innovative solutions through participation in performance improvement activities.

• Completes and updates the individual development plan (IDP) on an on-going basis.

• Displays initiative to improve job function; offers suggestions to streamline process for efficient patient flow and other quality or service matters.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)

WORK EXPERIENCE

• Five years medical assistant experience with highly complex chronic disease management or in a specialty discipline to include patient services representative experience.

LICENSES AND CERTIFICATIONS - REQUIRED

• RMA - Registered Medical Assistant (AMT) -- Medical Assistant Certification through an approved credentialing certification agency OR
• CMA - National Certified Medical Assistant (NAHP) OR
• CMA - National Certified Medical Assistant (NCCT) OR
• CMA - National Certified Medical Assistant (NHA) OR
• CCMA - National Certified Clinical Medical Assistant (NHA) OR
• CAAMA - Credentialed member American Academy of Medical Administrators (AAMA) OR
• EMT - Emergency Medical Technician - State Certification AND
• BLS - Basic Life Support (AHA)

LICENSES AND CERTIFICATIONS - PREFERRED

• CPT - Phlebotomy Technician Certification

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of medical practice and care of patients and ability to assist with examinations diagnostic and treatment procedures knowledge of medical equipment and instruments

• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records

• Demonstrate a learning attitude toward solving problems using good reasoning and judgment

• Provide safe patient-centered compassionate and competent care

• Proficient in computer skills for documentation and work-related purposes and the ability to utilize software systems such as the electronic medical record.

• Completes required continuous training and education including department-specific requirements. Maintain current certifications

• Ability to establish and maintain effective working relationships with patients medical staff coworkers and the public as well as strong customer service phone and scheduling skills.

• Ability to work with peers in a team situation

• Possess an understanding of the patient population as it relates to the clinical disease process

• Proficient in computer skills for documentation and work-related purpose

• Demonstrates advanced assessment competences appropriate for level of practice

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.