Associate Director, Advancement Information Systems

About the University of Denver
The University of Denver is a private institution dedicated to the public good. Here we create a better future for all.

Through the 4D Experience our community members build skills knowledge and perspective at our campuses nestled in the vibrant city of Denver and the Rocky Mountains. As globally minded citizens we strive to make a difference in the world and create real lasting change through collaborations and cutting-edge research designed to address pressing real-world challenges. For over 150 years DU has offered a multitude of disciplines majors and degrees designed to prepare students for lives and careers of purpose.

About DU Advancement
The Denver Difference campaign is our most ambitious campaign yet. It marks a dramatic shift in conventional thinking about what the university experience can and should be. DU is setting the bar with our approach to higher education developing and preparing students to be successful in life in every way. The University of Denver is building an advancement enterprise that mirrors the excellence and innovation of our great institution. Inclusive of alumni relations development and student and alumni career services DU Advancement is building and fostering a culture of deep engagement and philanthropy in support of our bold vision.

The University of Denver and DU Advancement deeply value inclusive excellence recognizing that its success is dependent on how well it values engages and includes the rich diversity of constituents. As a part of that effort we are continuing to grow a team of inclusive collaborative inquisitive innovative ethical and transparent advancement professionals who possess deep mutual respect for one another and for our shared profession.

About Gift Administration & Records Management

The department of Gift Administration and Records Management (GARM) is a key support component to the success of the broader Advancement unit. The GARM team works closely with Advancement Operations development officers and other Advancement team members partners in the Controllers office Internal Audit external auditors and other University units to manage donations to the University of Denver ensure entry and quality and maintain the database used to solicit and communicate with the constituent population.

Position Summary

We are seeking an Associate Director of Advancement Information Systems reporting to the Executive Director of Gift Policy and Advancement Information Systems to work collaboratively with a highly talented team and the Advancement division to create a best-in-class giving stewardship and engagement experience for our constituency. The ideal candidate has a passion for information organization and management process assessment improvement and documentation and maintains excellent customer service to both our internal and external partners while exhibiting excellent time management and organizational skills partnered with a high level of attention to detail.

Essential Functions

Information Management & Data Integrity

• Works independently and as a part of a team to actively improve the quality and effectiveness of the Advancement database (currently CRM Advance).
• Analyzes data for accuracy and completeness. Develops and deploys procedures that maintain and enhance data on alumni and donors in the Advancement database including the document imaging system.
• Responsible for the establishment of reports and quality control mechanisms to monitor data integrity database changes address accuracy and interrelationships of data.
• Utilizes appropriate CRM tools to execute data projects in a timely and accurate manner including the import export and manipulation of large amounts of information.
• Maps workflows and evaluates opportunities for improved systems integration.
• Utilize SQL and advanced data management tools to analyze data structure and cleanliness.
• Advise on best practices usability and business cases for CRM customizations.
• Collaborate closely with Strategic Analytics and Prospect Development partners to identify data and reporting issues.
• Work with stakeholders on expanding the use of the CRM adapting processes and developing strategy to capture new information and improve operational efficiency of Advancement.
• Work with gifts and records specialists under the purview of the Director of Gifts Administration and Records Management on managing data related projects.
• Facilitate a culture of data literacy and content ownership amongst CRM users by serving as subject matter expert for information sources and data processes across the division.

Technology Support

• Manages the testing and implementation of system additions modifications and upgrades.
• Collaborates with University Information Technology to locate isolate and resolve system bugs and issues.
• Communicate system and process updates bugs and issues among Advancement staff and stakeholders.
• Work closely with Strategic Analytics and Prospect Development on implementing Salesforce Marketing Cloud data extensions through appropriate use of the CRM.

Documentation & Training

• Resource for staff on database use policies and procedures.
• Ensure that business rules for the use of the CRM are documented and implemented throughout Advancement.
• Work closely with the Associate Director of Technical Training to develop training plans and documentation for distribution throughout the division.

Gift Processing

• Assists with gift and pledge processing during times of high volume including the timely posting of gift batches to CRM Advance.
• Provide oversight of integrating the online giving platform with the CRM. Assist in mass upload of contribution data and maintain the user account and giving data within the online giving platform.

Partnerships & University Citizenship

Serves as an active and collaborative partner to all central and unit-based Advancement staff and other campus colleagues to foster strategic effective and collaborative career and professional development practices.

• Models One DU leadership.

Knowledge Skills and Abilities

• Knowledge of database software platforms; high level of technological proficiency required. Must be able to manipulate large quantities of data accurately and efficiently.
• Must possess strong critical thinking skills and recognize opportunities for improvement in the completion of tasks and projects.
• Highly ethical and able to maintain confidential information.
• Must have strong organizational skills and strict attention to detail.
• Must be able to manage time well particularly while managing competing priorities.
• Must be able to work independently and as a part of a group.

Required Qualifications

• Bachelors degree or equivalent combination of education and work experience (Veterans with equivalent combination of military certification/education and experience may substitute for this qualification).
• 3 years of experience in information systems with a basic understanding of data collection manipulation and complex relational databases.
• 1 year of experience working with gifts data and records/database management in a large complex environment including a basic understanding of IRS rules and regulations.
• Management experience (to include direct management of projects or personnel).

Preferred Qualifications

• Experience working in a higher education and/or non-profit environment.
• Experience with CRM Advance database software or similar software solution.
• Gift entry experience and familiarity with complex gift accounting and gift administration processes.

Working Environment

• Standard open office environment.
• Noise level is quiet to moderate.
• Some nights and weekend event attendance.
• Eligible for hybrid work.

Physical Activities

• Ability to work in front of a computer for an extended period.
• Occasionally required to move about the office/campus

Work Schedule
Monday - Friday 8:00 a.m. - 4:30 p.m. Some weekends and evenings as required.

In accordance with the Universitys flexible work policy this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline
For consideration please submit your application materials by 4:00 p.m. (MST) Wednesday 18 2025.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 12.

Salary Range:
The salary range for this position is $75000-$85000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.