Sr. IT Helpdesk Specialist (Chicago - Onsite)
Sr. IT Helpdesk Specialist (Chicago - Onsite)
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$ 78000 - 90000
1 Vacancy
Job Description
LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015 weve secured more than $156M in four funding series to help us grow into the company we are today but were not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.
We are an outcomes-first company. Our success comes from our high-performing teams so we give you the flexibility to work from where you are. Youll have the option to be fully remote work from our headquarters in Chicago or hybrid unless the role has specific requirements.
At LogicGate we believe that the strongest teams are made up of individuals who bring their different identities backgrounds ideas and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated their ideas matter and everyone feels safe to bring their authentic selves to work.
Our Company core values of Be as One Do the Right Thing Embrace Curiosity Own It Empower Customers and Raise the Bar guide everything we do - with our customers our employees and all we interact with. We are proud to have been recognized as a Built In Crains Chicago Business the Chicago Tribune and more. Visit our website to learn about our latest recognition
Sr. IT Helpdek Specialist
Location: River North Chicago In-Office Requirement: 3-4 days/week with full-week presence during key events
Were looking for a hands-on solutions-oriented Sr. IT Helpdesk Specialist to join our growing IT Operations team at LogicGate. This hybrid role is ideal for someone who enjoys both digging into technical troubleshooting and proactively supporting in-office technologies especially during high-impact events and executive leadership visits.
As a key member of our IT Ops Team youll be responsible for delivering a stellar employee experience through onboarding and offboarding managing IT support tickets maintaining asset inventory and ensuring the operational health of our onsite AV infrastructure. Youll play a pivotal role in preparing and supporting company events by coordinating with Employee Experience and People Operations to ensure AV and IT needs are proactively addressed-then provide real-time onsite support to ensure everything runs smoothly.
This role is hybrid and requires in-office presence 3-4 days per week at our River North Chicago HQ with full-week onsite availability during key leadership visits or company events. Candidates must reside within a 30-minute train ride to ensure reliable support coverage.
How youll spend your time:
- Triage incoming IT support requests provide hands-on troubleshooting and escalate to the IT Ops Engineer or Manager as needed following through to ensure resolution and user satisfaction.
- Lead IT onboarding and offboarding for employees and contractors including hardware provisioning and collection account setup new hire IT orientation and hands-on troubleshooting sessions.
- Maintain hardware inventory by tracking assets through LogicGates internal Asset Management System ensuring equipment is accurately tagged documented and accounted for.
- Analyze support trends by identifying recurring issues conducting root cause analysis and implementing scalable long-term solutions to improve IT efficiency and user experience.
- Document solutions and processes by creating and maintaining internal knowledge base articles in Confluence based on insights gathered from troubleshooting and support activities.
- Support internal communications by assisting with creation of monthly IT newsletters. Contribute monthly device health insights and hardware usage metrics to support ITs reporting responsibilities at the monthly InfoSec Steering Committee meetings.
- Support in-office AV and networking needs including first-line troubleshooting of Zoom Room systems and Wi-Fi access points to ensure smooth in-office meeting experience.
- Coordinate AV and logistics for events partnering with Employee Experience and People Operations teams to ensure all technical needs are addressed in advance of company events and executive visits. You will be expected to provide on-site support during these events.
- Own the health and readiness of conference room AV equipment including establishing and executing standard procedures for upkeep firmware/software updates and preventative maintenance.
- Collaborate cross-functionally with Application Owners to secure provisioning approvals and ensure internal IT documentation stays accurate and up-to-date.
We get excited about you if you have:
- 3-5 years of experience in IT support IT operations or tech implementation roles.
- Strong proficiency with Google Workspace and macOS technologies (minimum 2 years).
- Working knowledge of SSO/SAML authentication protocols MDM device management with JAMF and Okta provisioning best practices.
- Experience with Zoom Rooms or similar AV conferencing solutions with a baseline understanding of network connectivity and troubleshooting.
- Familiarity with tools like JIRA JAMF GCP and Slack is a plus.
- Certifications in Okta and JAMF (strongly preferred)
And If You Are Someone Who:
- Communicates clearly and confidently translating technical issues into user-friendly guidance for employees at all levels
- Feels comfortable working independently with executives and leadership delivering responsive white-glove support.
- Takes ownership of problems and solutions continuously improving systems documentation and team knowledge sharing.
- Can manage multiple projects and competing priorities with a calm organized and action-oriented approach.
- Has a growth mindset and a strong desire to stay current with new tools trends and best practices in IT and AV support.
- Thrives in a collaborative team environment values flexibility and jumps in to help where needed even outside of your core responsibilities.
- Is excited to take full ownership of in-office technologies ensuring workspaces are optimized supported and fully operational for all employees and visitors.
The anticipated base salary range for the role is $78000 - $90000 per year variable equity benefits. Actual salaries may vary and will be based on factors such as the candidates qualifications skills competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.
Total Rewards
Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary variable compensation (bonus) equity and health and wellness benefits we are proud to offer generous PTO 12 Annual Company Holidays Summer and Winter Fridays and Health Days allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning regular People Leader training our internal Mentorship Program and annual learning & development program.
Our Culture
Fostering an inclusive and equitable culture is a priority for us at LogicGate - We believe doing this is essential to our success both internally and externally.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate Pride at LogicGate and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging.
LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC Thats ok a lot of us werent familiar with GRC when we started too. Unless the job description specifically requires previous GRC familiarity heres what you need to know:
- GRC stands for Governance Risk and Compliance
- GRC professionals help their companies manage uncertainty act with integrity and stay on the right side of the law.
- The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.
At LogicGate our People are the foundation of everything we do - for our teams our customers and the Company. We are proud to offer competitive inclusive and comprehensive total rewards packages.
LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive both inside and outside of the workplace. These include competitive variable plans equity grants paid time-off ongoing learning and development opportunities paid parental leave 401k matching health vision and dental insurance and accident and life insurance.
Required Experience:
Senior IC
Employment Type
Full-Time
