Digital Workplace-Teammate Support Experience Product Manager
Digital Workplace-Teammate Support Experience Product Manager
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Digital Workplace Teammate Support Experience Product Manager will be a senior-level trusted advisor that thought-leader working closely with stakeholders to drive how our teammates experience support and drive automation self-service capabilities for our teammates. This position will drive the delivery of the internal Teammate Support portal Teammate Support mobile application Catalog services and more in order to improve the teammate experience when interaction with our Level 1 support desk. This position will be responsible for driving the product strategy reducing contacts to the IT Service Desk and evaluating the industry to understand trends and standards to explore innovation opportunities. This role will work closely with developer and engineering resources to deliver best-in-class technology for our teammates and supporters.Other responsibilities include defining technology strategies drive technology choices and make strategic technology decisions/recommendations to increase the overall competitive position of the company. Analyze complex data to help drive the strategy for the products aiming to reduce the need for teammates to contact the Service Desk and increasing the efficiency and productivity of all teammates through automation and self-service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Evaluate financial-technology and other emerging technology trends in the industry to identify opportunities that warrant consideration and potential investment by the CTO.
2. Stay abreast of business trends to identify existing and emerging enterprise gaps or opportunities; develop strategies to address gaps and take advantage of opportunities.
3. Establish principles rules standards and best practices for enterprise technologies injecting these in the established architecture and project review processes.
4. Support strategic business transformation initiatives (Core Banking transformation Enterprise Digital Strategy).
5. Develop business cases that effectively represent the business opportunity and the investments (people funding time) required to achieve the enterprise value.
6. Effectively communicate technology and business enablement future-state recommendations to a variety of audiences (from Board level/Executive Management to technologists to end-users) such that it engenders buy-in and active support.
7. Establish framework for identifying broad architecture strategies choices and standards.
8. Identify future Truist transformation needs.
9. Develop and leverage a network of external business partners academics and technology thought leaders to ensure Truist positioned for the digital future.
10. Collaborate with the broader Truist architecture community and provide input into Information Technology (IT) strategies and Architecture standards.
11. Provide influential leadership that supports insightful decision-making effectively aligns technology capabilities with business needs.
QUALIFICATIONS
Required Qualifications:
1. Bachelors degree in Business Management or Management Information Systems-related field or equivalent education and related training
2. Fifteen to twenty years of progressively responsible leadership experience in technology;
3. Fifteen to twenty years of experience in technology strategy and/or architectural domains
4. Comprehensive experience with various architectural domains such as application data infrastructure security and integration
5. Broad understanding of technology architectural and strategic-planning concepts
6. Ability to identify and translate enterprise-level needs into technology plans/business solutions
7. Ability to interact effectively with Executive Management
8. Strong interpersonal collaboration and communication skills
9. Ability to think and act strategically
10. Substantial experience as a senior-level and effective negotiator (internal and external negotiations)
11. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
1. Bachelors degree in a technical discipline or similar work experience
2. Banking or financial services experience
3. Well-versed in managing distributed teams comprised of both onshore and offshore
4. Functional and technical knowledge of data and analytics
5. Experience working with ServiceNow products and backend processes
6. Experience leading Agile teams and agile frameworks
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
IC
Employment Type
Full-Time
