Manager, UX Writer

Help us change lives

At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

As a Manager of Writing youll help inspire and elevate a team of writers to bring our brand to life across every touchpoint. You will blend high-level vision with hands-on executiondefining the tone messaging and storytelling that resonates with our audiences while ensuring consistency clarity and impact across digital product and marketing experiences

The Manager of UX Writing is a strategic and detail-driven leader who inspires and elevates a team of writers to bring our brand to life across every touchpoint. This role blends high-level vision with hands-on executiondefining the tone messaging and storytelling that resonates with our audiences while ensuring consistency clarity and impact across digital product and marketing experiences.

You will guide tone voice and narrative structure across digital experiences and brand communications helping to ensure alignment across channels. Your writing is deeply empathetic and grounded in a strong understanding of customer mindsets needs and expectations. You lead focusing on the user at the center creating content that builds trust reduces confusion and empowers patients and providers to make more confident decisions.

You excel at balancing both the macro and micro levels of marketing and UX copywriting. You can drive a unified brand vision while staying hands-on with the executional details. Youll craft bold emotional messaging for upper-funnel marketing experiences and write clear compelling UX copy that drives interaction across websites mobile apps email and SMS. Your approach is rooted in continuous iteration testing and problem solving with an eye toward both business impact and user outcomes. Youre as comfortable concepting storytelling frameworks as you are refining button copy or subject lines.

As a collaborative writing leader youll work closely with Designers Content Strategists Product Managers Marketing and Business stakeholders. Youll navigate complex business regulatory and user challenges and lead initiatives across digital marketing and product design. You will bring people and disciplines together helping teams shape user experiences that are accessible inclusive and effective. Your work will span everything from defining microinteractions to guiding large-scale content systems across both owned and partner platforms.

As a people leader youll be responsible for recruiting mentoring and developing individualshelping writers grow their craft and careers while ensuring the team delivers high-quality compliant content at scale. You know how to bring out the best in others balancing strategic oversight with a willingness to roll up your sleeves and contribute to the work directly.

You have a track record of developing brand personalities delivering scalable messaging systems and frameworks that bring clarity consistency and compassion to every interaction. Your leadership empowers writers and cross-functional teams to execute content thats not only effective but deeply human.

You should be prepared to share a portfolio that showcases your ability to simplify complexity bring strategy to life through words and shape experiences that resonate with diverse audiences. Your work reflects a deep commitment to connecting people to care educating with empathy and delivering results that matter.

Essential Duties

Include but are not limited to:

• Lead a team of writers providing coaching feedback and direction to help them do their best work tailored for the product or experience theyre aligned to.
• Lead and facilitate active collaboration with strategists researchers product leaders legal regulatory medical labs and the respective Experience Design team members to produce deliverables that ladder to the overarching editorial standards.
• Develop content across the full customer journeyincluding upper-funnel brand and awareness messaging conversion-focused content marketing long-form educational or evergreen content and interface-driven UX copy.
• Evolve and champion our brand voice to ensure it resonates with multiple audiences products and contexts.
• When needed review draft content provide clear feedback mentoring and coaching.
• Serve as a subject-matter expert in all things writing and help lead both partners and peers alike to help think how copy drives utility and inspires equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs.
• Build and maintain collaborative relationships with senior leadership and other departments (e.g. medical legal regulatory marketing)
• Research and stay up-to-date to help lead the adaption of the enterprise-wide writing best practices standards principles and how AI will fit into our perspective.
• Create systems and strategies that help writers the use of design thinking and storytelling to compellingly convey the vision flow and features of the products/services being designed
• Help support the writing editing and testing of content and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Understand how to write for and weave in the most recent Accessibility and SEO practices into your work.
• Understand and prioritize problems opportunities and solutions that contribute to the product roadmap strategy and vision leveraging data research industry trends and business objectives.
• Maintain morale and support employee engagement initiatives.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Ability to work on a mobile device tablet or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to act with an inclusive mindset and model these behaviors for the organization.
• Ability to travel 10-20% of working time away from work location may include overnight/weekend travel.

Minimum Qualifications

• Bachelors degree in Marketing Journalism Mass Communications Design Computer Science or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
• 7 years of experience in a UX writing/technical writing or related role and/or Business Process Management Business Continuous Improvement or related field.
• 5 years of processional experience working within a regulated document control environment.
• 5 years of leadership experience.
• Proficient with basic computer skills to include Internet navigation Email usage and word processing.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Extensive experience in applying techniques and methods of modern user content creation discovery and delivery along with expertise with platforms and tools used widely by UX Teams (e.g. Adobe Creative Suite Figma Sketch Miro).
• Extensive experience problem-solving organizational and analytical skills with the ability to evolve UX strategy based on research data and industry trends.
• Experience in relationship building motivation and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists product managers engineers researchers SMEs and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting coordinating developing and managing a team.
• Excellent written and verbal communication skills with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare wellness or digital health.
• Experience in advertising and marketing organizations.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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