Genesys Application Engineer - III
Genesys Application Engineer - III
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Job Description
Purpose of the role:
Our team focuses on enabling our direct-to-consumer business to leverage the latest in chat and voice technology with a specific focus on Genesys technologies. In this role you will be provide Genesys advanced level system analysis design development and implementation of applications and databases under general direction.
Core Responsibilities
1. Provides senior level system analysis design development and implementation of applications and databases. Integrates third party products.
2. Translates technical specifications into code for complex new or enhancement projects for internal clients. Writes programs develops code tests artifacts and produces reports. Employs software development techniques to ensure tests are implemented in a way that supports automation.
3. Elevates code into the development test and production environments on schedule. Provides follow up production support. Submits change control requests and documents.
4. Thoroughly understands software development methodology. Thoroughly understands development architecture standards. Trains and mentors staff with less experience. Resolves elevated issues.
5. Participates in design code and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings including those with internal clients. Performs systems analysis activities.
6. Thoroughly understands client business functions and technology needs. Has a broad understanding of Vanguards technologies tools and applications including those that interface with business area and systems.
7. Interfaces with cross functional team members and communicates systems issues at the appropriate technical level for each audience.
8. Thoroughly understands and complies with Information Technology and Information Security policies and procedures and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of five years related work experience with at least one year of development experience.
- Undergraduate degree or equivalent combination of training and experience.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Employment Type
Full-Time
