Risk Specialist - Customer Operations

About this role

As a Risk Specialist in the UK Risk Office you will support Customer Operations by providing hands-on risk support that enables business partners to tackle major business challenges. In this role you will use analytical and problem solving skills to develop and deploy innovative solutions to mitigate risks to the business and support the business through the Enterprise Risk Framework and Assessment Programme. You will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident data-inspired decision making.

In this role you will thrive in a cross-functional and collaborative environment that values unique perspectives rewards innovation and challenges the status quo. As an integral member of the team you will have a high level of exposure across Customer Operations and partner closely with senior business and risk office leaders Compliance Legal and Operational Risk Management.

What You Will Do

• Develop a deep understanding of Customer Operations processes infrastructure supplier footprint and risk profile;

• Identify and assess the impact of the changing regulatory environment on business processes and risk and control environments through Enterprise Risk Assessments;

• Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making;

• Provide guidance and advice to business partners on risk and control enhancements and through risk programs;

• Work collaboratively between the risk compliance legal and other business support functions;

• Ensure independent escalation of risk management gaps issues and concerns to business stakeholders including emerging risks and regulatory focus areas;

• Identify opportunities to improve risk management practices and develop solutions to eliminate waste and deliver an exceptional customer experience within your areas of focus

• Drive containment and remediation of process breakdowns in conjunction with compliance legal and business process teams

• Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities

• Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders

What We Are Looking For

You should have an appetite to drive change understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include:

• Curious and Analytical - You ask why explore possibilities and bring your unique perspective to the table. You lean into ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders.

• Discerning and Deliberative - You are careful and methodical navigate uncertainty and risks expertly and have a knack for steering away from impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action try new things and sometimes fail. Roadblocks wont set you back because youll stay focused on your goals. Youre organized able to juggle multiple deliverables and prioritize your work while keeping the customer at the forefront of everything you do.

• You have an insatiable appetite for learning and are constantly seeking out new challenges.

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music rooms. In London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caf

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.