Customer Service Expert (Great Benefits, Great Work/Life Balance!)
Customer Service Expert (Great Benefits, Great Work/Life Balance!)
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1 Vacancy
Job Description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
At AllianceOne we pride ourselves on living our corporate values of integrity respect professionalism innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
AllianceOne is a Certified Great Place to Work!
As a Customer Service Expert you will be answering inbound calls to assist customers with accounts toll invoices technical assistance and DMV registration holds.
Provide excellent customer service to customers by:
- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
- Projecting patience empathy caring and sincerity in voice tone and words
- Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
- Express thoughts and information clearly and succinctly
- Communicating unpleasant or negative information in a tactful manner
- Consistently meet established productivity schedule adherence and quality standards
- Be flexible adjust quickly and react positively to change
- Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
- Special projects as required
PAY:$18.00
LOCATION:Orlando FL 32807
HOURS:
Monday- Friday 10:45 AM- 7:15 PM Saturday 8:00 AM- 4:30 PM
*In addition to Sunday you will also have one of the following week days off: Tuesday Wednesday or Thursday (this will be assigned based upon staffing needs)
MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM
BENEFITS:
Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision) HSA/FSA plans Generous Paid Time Off package Optional Daily Pay EAP 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date or coincident to your hire date if you were hired on the first of the month.
QUALIFICATIONS:
- Prior customer service experience (high volume call center experience is a plus)
- Professional verbal and written communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated problem solver and use critical thinking
- Must be proficient in time management
- Good typing/keyboarding skills (a test will be given)
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- A criminal background check and drug test are required
- Vehicle tag check completed all toll violations must be paid prior to hire date
#ZRPSG
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. AllianceOne is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please email us at .
Questions
- Please review our privacy notice available at the following additional information on AllianceOne visit our website at
Employment Type
Full-Time
