Team Lead, Member Advocacy - Spanish Bilingual
Team Lead, Member Advocacy - Spanish Bilingual
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
What youll do:
- Manage a subset of advocates on our Member Advocacy team
- Coach advocates through mastering the Craft of the role through consistent quality evaluations and feedback sessions
- Handle member escalations from your direct reports and from clients
- Work cross-departmentally on projects that impact the broader organization (Product Design Commercial)
- Spend a portion of time responding directly to phone email and chat inquiries
To be successful in this role you:
- Want to simplify healthcare because you believe people deserve better
- Are passionate about providing a great customer experience
- Are excited to help young professionals develop in their career
- Fluent in Spanish required
Its a plus if you have:
- A Bachelors degree or higher
- people management experience in a customer service organization
- Experience scaling a team
Pay Transparency Statement
This is a hybrid position based out of our Plano office with the expectation of being in office at least three weekdays per week. #LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at TX Pay Range
Why Join Us
- Mission-driven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
Privacy Notice
For more information about why we need your data and how we use it please see our privacy policy:
Employment Type
Full Time
