work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
telecaller also known as a telemarketer or phone sales representative is responsible for making and receiving phone calls to interact with customers either existing or potential to promote products or services gather information or provide support. They are the voice of a company interacting directly with customers to build relationships resolve issues and drive sales or achieve other business goals.
Key Responsibilities:
Outbound Calls:
Making calls to potential customers to introduce products or services generate leads and promote sales.
Inbound Calls:
Handling calls from customers who are inquiring about products services or support and addressing their needs or concerns.
Customer Engagement:
Building rapport with customers understanding their needs and providing relevant information or solutions.
Lead Generation and Sales:
Identifying potential customers nurturing leads and converting them into sales or other desired outcomes.
Product/Service Promotion:
Clearly explaining the features and benefits of products or services to customers.
Relationship Building:
Developing positive and lasting relationships with customers to foster loyalty and repeat business.
Data Management:
Accurately recording call details customer information and follow-up actions in the CRM system.
Complaint Resolution:
Handling customer complaints and issues professionally and efficiently aiming for positive resolutions.
Target Achievement:
Meeting or exceeding daily weekly or monthly targets for calls sales leads or other relevant metrics.
Staying Updated:
Keeping abreast of product knowledge industry trends and company policies.
Skills Required:
Communication Skills:
Excellent verbal and written communication skills are essential for clear and effective interaction with customers.
Active Listening:
The ability to actively listen to customer needs and concerns is crucial for understanding their requirements.
Persuasion and Negotiation:
Telecallers need to be persuasive in promoting products or services and negotiating deals.
Customer Service Skills:
Providing excellent customer service is vital for building positive relationships and resolving issues.
Problem-Solving Skills:
Telecallers should be able to identify and resolve customer issues efficiently.
Time Management:
Managing time effectively to handle a high volume of calls and meet targets is important.
Computer Skills:
Basic computer skills including data entry and using CRM systems are often required.
Positive Attitude:
Maintaining a positive and professional attitude even when facing rejection or difficult situations is essential.
Adaptability:
Being able to adapt to different customer personalities situations and company policies is crucial.
Employment Type
Full Time
Key Skills
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