Senior Client Services/Hub Assistant
Senior Client Services/Hub Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Te Whiwhinga mahi The opportunity
Te Tumu Herenga Libraries and Learning Services is looking for an exceptional person to join our team in the City Campus Student Hub which is being launched as part of the new University service delivery model. There are Student Hubs across our campuses and they are the physical gateway to the University providing a welcoming friendly and mana-enhancing support and advice service for future and current students.
We deliver a convenient and unified experience through the one-stop-shop provision of mainly in-person services across all areas of being a student supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student navigating the University exploring study options applying programmes and courses progression support and planning learning support and information Library and IT student services and wellbeing engagement and employability services.
As part of this Senior role you will hold an operational portfolio of Student IT to help drive service improvement and refinement of Student IT Support services including the development and provisioning of workshops provide training for the Hub Assistants members of the team and work collaboratively across Te Tumu Herenga and the broader Student Services function.
IT support experience is highly desirable and a basic level of expertise is required.
The work pattern for this permanent role is Monday to Friday 10am to 6pm.
The salary range is $55300 -$62000 per annum depending on experience and qualifications.
For more information on the role view the position description.
He krero mu About you
We are looking for someone who can bring energy passion and motivation to the role and the team be comfortable with working in an environment of change and agility and champion continuous improvement. If you are excited by working in a Student Hub can manage a variety of work simultaneously are highly organised a strong team player is a self-starter and problem solver can see the big picture but not forget the detail have proven effective communication skills and experience working with a diverse range of customers you can understand student needs and equity and have strong stakeholder management skills then we want to hear from you!
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading University and maintains significant computational laboratory and analytic facilities. Auckland is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programs discounted car parking a generous parental leave allowance childcare and other discounts on internal and external services.
For more information please visit Staff Benefits.
Me phea te tuku tono How to apply
Applications must be submitted online by the closing date of 2/07/25 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Mariano Sada - more information. Please note we are happy to answer your questions but we do not accept applications by email.
Additional Information :
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
