Front office duty manager
Front office duty manager
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Job Description
We are seeking a dynamic and customer-focused Front Office - Duty Manager to join our team. As a key member of our front office operations you will be responsible for ensuring exceptional guest experiences while overseeing daily operations and leading our front desk team.
- Manage front office operations including check-in/check-out procedures reservations and guest inquiries
- Provide outstanding customer service addressing guest concerns promptly and professionally
- Supervise and mentor front desk staff fostering a collaborative and efficient work environment
- Oversee cash handling procedures and maintain accurate financial records
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for front office operations
- Monitor and optimize front office performance metrics
- Ensure compliance with hotel policies safety regulations and industry standards
- Handle VIP guests and special requests with utmost care and attention to detail
- Participate in regular team meetings and contribute to continuous improvement initiatives
Qualifications :
Bachelors degree in Hospitality or a related field.
Additional Information :
Candidates with extensive experience in the hotel industry and strong market connections are preferred. Applicants with significant influence in the industry will have an advantage.
We provide a competitive salary additional benefits and medical coverage.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
