Assistant Manager - Operations

JOB TITLE ASSISTANT MANAGER P2P T & E FINANCE & ACCOUNTINGPROCESS P2PPURPOSE The Assistant Manager is responsible for deliverables pertaining to different Accounts Payable processes like master data maintenance invoice processing payments and help desk in SAP / Oracle ERPs and having a wing to wing knowledge from AP till reporting process WORK EXPERIENCE Around 6- 10 years of experience in outsouring environment across any industry vertical and managing diverse teams of 10 FTEs Scope of work to include Lead or Manage team of Associates Sr. Associates Lead Associates Should have knowledge of end to end activity on F&A P2P T & E process Should have sound knowledge in Travel & Expenses process Expenses/Costs Load onto GL Credit card outstanding % T &E claims personal spend outstanding balance Month end activities Monitor & Ensure client SLAs and deliverables are met. Perform requisite MIS on a periodical basis To be willing to work in all shifts (including nights). Strong domain knowledge and able to support review process Good understanding of Oracle ERP system Manage stakeholder requests & queries Capable of handling multiple countries and ERPs Should have expert knowledge in Reconciliation process Should be capable of doing analytical review of Close process Drive initiatives and Team building activities. Adhere to reasonable operational requests from the management. To attend all meetings and trainings as per requirements Conduct trainings for new joiners submit accreditation to the client Work very closely with teams across delivery locations and / RESPONSIBILITIES Operations Process management - Responsible for the day to day deliverables adherence to SLAs across various lines of business delivering on quality and key client projects Stakeholder engagement - Client Management and deliver key stakeholder projects Should be responsible for delivering productivity as per the contract Team Management and People Development - Responsible in monitoring the team and regularly motivate and Support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognitionRisk / Controls To have a regular review on the associated risks and to ensure sufficient controls are in placeCustomer Satisfaction Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores Maintain good working relationship with on shore peers by having regular scheduled callsTransformation Innovation and Process Improvements Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change Operational Development and Continuous Improvement Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables Continuously engaging with the team to improve the current BAU and improve the efficiency of the processesQUALIFICATION Qualified Accountant or equivalent professional with minimum 6 to 10 Years of relevant experienceSKILL SETSSoft Skills Recognizes and assesses several likely causal factors or ways of interpreting the information available. Identifies connections between situations that are not obviously related Prior experience in Oracle Fusion ERP Hyperion Magnitude or other reporting tools preferable Prior experience in working in multiple ERP tools preferable Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational deliverables

Qualifications :

Bachelors Degree

Remote Work :

No

Employment Type :

Full-time