IT Support Specialist

Shift: 6AM-2PM Monday-Friday

Community Medical Services (CMS) is hiring an IT Support Specialist to acquire and support the IT equipment and services that our clinics need. We treat CMS employees as our customers and provide timely accurate and professional issue resolution services. A successful IT Support Specialist excels in a fast-paced team environment and possesses excellent communication skills. They have a high degree of technical aptitude supporting software hardware and networking disciplines.

As you join our mission to help those suffering from substance use disorders reclaim their lives expect to thrive in a comfortable welcoming and fun environment where you are valued for the work you do championed by passionate leaders and equipped with the tools and ongoing training you need to achieve your goals.

Along the way well invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical dental and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick vacation and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Responsibilities:

• Provide excellent task management when ordering and staging all equipment for installations and modifications/upgrades.
• Provide execution strategies for the installation maintenance modernization repair and replacement of medical clinic IT equipment to ensure reliability and compatibility.
• Provide on-site technical support for clinic IT assets to include staging new assets for installation and/or cutover.
• Receive tag distribute and track all IT hardware inventory and apply maintain and update Property Barcode tags on new and existing company IT equipment.
• Maintain enterprise IT equipment spare pools and other PC hardware for rapid deployment to medical clinics.
• Identify and provide description and specifications for repair parts utilizing Service Desk tickets

Qualifications:

Education Certification and Experience Requirements

• Process clinic equipment orders and track assets throughout the project cycle.
• Work with cross functional teams to ensure timely delivery of IT assets during the project cycle.
• Support Office 365 user accounts and licensing.
• Support ISP network and phone contracts.
• Support national Copier contract in alignment with the hardware life cycle.
• Windows OS hardware/software/licensing.
• IT enterprise warranty maintenance and support management.
• VOIP Phone systems.
• Hardware procurement and asset management
• Creating and maintaining documentation
• 1 years experience working for a health care provider preferred
• 1 years hands-on IT Support experience.
• 2 years experience supporting Microsoft Windows 10
• Great customer service skills under tight deadlines
• Proven skills in PC repair troubleshooting deployment and decommissioning
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 50 lbs
• The ability to travel on short notice
• On call responsibilities are required

Tools and Equipment Requirements

• The ability to use a phone computer printer and copier is required.
• Frequent use of Microsoft office products including but not limited to Outlook Word Excel and PowerPoint.
• The ability to use the internet and various web browser software is required.

Physical Working Conditions and Office Setting Description

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting standing frequent bending stooping or stretching.
• Some lifting may be required.
• Frequent and prolonged typing and frequent and prolonged operation of computer keyboard and telephones required.
• Requires occasional use of fax machines telephones copiers and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

#CRPSF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in eleven states CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex disability status sexual orientation gender identity age protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.