Customer Contact Advisor
Customer Contact Advisor
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1 Vacancy
Job Description
Overview
Job role: Customer Contact Advisor (FTC)
Salary: 24000 up to 6% performance bonus
Working location: Milton Keynes
Employment type: Full time Permanent
**PLEASE NOTE THIS IS A 3 MONTH FTC**
Working hours for this role are Monday Friday 9am 5pm. During training there will be a requirement to be in the office 5 days a week. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the option of working from home the other 2 days.
Job summary:
Were looking for a friendly and customer-focused team player to be the first point of contact for our customers solicitors and builders helping them with queries about NHBC policies for new homes. Based in our Customer Services team youll handle phone calls emails and web chats providing a first-class experience while supporting other areas of the business. If youre great with people comfortable with systems and enjoy solving problems wed love to hear from you!
What youll be doing:
- Handling customer queries via phone email and webchat
- Supporting homeowners builders housing associations and solicitors
- Using NHBC systems and portals to deliver a smooth customer journey
- Processing document requests and promoting NHBCs products
- Taking ownership of queries and ensuring correct resolution or escalation
- Helping with complaints and ensuring all info is accurately captured
What were looking for
- Confident communicator whos great with people and calm under pressure
- Customer service experience
- Comfortable using systems and online tools
- Proactive friendly and a real team player
- Ability to handle issues and turn unhappy customers into happy ones
- Strong admin and organisational skills
- GCSEs (or equivalent) in English and Maths
What we offer
Our benefits package includes:
- 27 days annual leave bank holidays
- holiday purchase scheme
- enhanced pension scheme (up to 10.5%)
- life assurance
- subsidised private medical insurance
- employee discounts platform
- two days volunteer leave
- enhanced maternity paternity adoption leave and pay for all new parents
many more!
Who we are
At NHBC we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern family-friendly employer were in a phase of rapid growth embracing technology data and new ways of working. Were seeking passionate skilled and driven individuals to join us on this exciting journey.
Once onboard youll have access to fantastic opportunities for personal and career growth. Youll receive thorough training continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request were always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly with dignity and respect and free from discrimination. Our active employee networks support colleagues and their allies providing safe spaces for open conversations and idea-sharing.
#li-hybrid
Required Experience:
Unclear Seniority
Employment Type
Unclear
