RQ09404 - Specialized IT Consultant - Senior
RQ09404 - Specialized IT Consultant - Senior
Posted on :
18-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: RQ09404 - Specialized IT Consultant - Senior
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 21 College Street Toronto/200 First Ave W North Bay Toronto Ontario Hybrid
Estimated Start Date:
Estimated End Date:
#Business Days: 144.00
Extension: 250.00
Hours per day or Week:7.25 hours per day
Security Level: CRJMC
Must haves:
Process Design Skills - 40 points
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 21 College Street Toronto/200 First Ave W North Bay Toronto Ontario Hybrid
Estimated Start Date:
Estimated End Date:
#Business Days: 144.00
Extension: 250.00
Hours per day or Week:7.25 hours per day
Security Level: CRJMC
Must haves:
- Experience working in service management for the OPS and/or other Public Sector Organizations
- Demonstrate subject matter expertise inIT Service Management (ITSM) best practice
- Have experience indesign and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
- Have experience collaborating with internal and external stakeholders.
- Lead the design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices.
- Collaborate with internal and external partners in the improvement/maintenance/development of processes and/or guides.
- Deliver coaching on transformation and cultural change in relation to the IT Service Management program; including facilitation of strategic planning to enable the team to plan and manage the required IT Service Management initiatives.
- Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the organization.
- Provide technical guidance to stakeholders to ensure that process standards are understood process procedures and policies are adhered to process activities are monitored and that best practice process activities are integrated accordingly.
- Ensures documentation for I&IT best process procedures and protocols are drafted ensuring their compatibility with the service management practices.
- Provide advice and expertise to external vendors and senior management to contribute to IT strategies and projects.
- Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
- Provide expertise on all ITSM best practices and processes.
- Design implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.
- Support the testing team during system and UAT testing.
- Participate in Knowledge transfer.
- IT Service Management process subject matter expertise with experience in ITSM Best Practices (ITIL).
- Knowledge and experience in process design development and coordination across all organizational teams.
- Experience in assisting with developing effective service delivery within Public Sector IT organizations.
- Experience effectively communicating strategic plans and providing guidance to senior management and extended supply chain (external vendors).
Process Design Skills - 40 points
- Knowledge of systems analysis design development configuration testing release and installation principles and practices methods techniques and tools for ITSM.
- Experience in designing processes for a public sector client including the assessment of current state and creation of supporting documentation and leadership for Continual Service Improvement reviews.
- Experience in effectively conveying complex information to various stakeholders.
- Excellent in ITSM Processes including but not limited to: Incident Problem Change Configuration Service Level Service Catalogue Service Portfolio Business Relationship Release and Deployment Request Fulfilment IT Strategy and IT Asset Management.
- Experience with knowledge management platforms (e.g. ServiceNow Remedy) and how to create and organize documentation.
- Experience in template creation and review for all supporting Process artefacts.
- Experience translating technical information into clear concise and understandable language for a variety of audiences.
- 5 Years of Experience.
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
