Team Lead, UX & Design

Team Lead UX & Design

Onsite or Remote

Campbell CA United States Full-Time
#LI-Onsite

Were redefining car repaireliminating inefficiencies cutting costs and creating seamless experiences for businesses consumers and shops. Our tech-powered platform automates the repair process making it smarter faster and hassle-free.

At ServiceUp were looking for a Senior Manager UX & Design to lead and grow our design team while owning the full product design lifecyclefrom research and customer journey mapping to high-fidelity UI and workflow automation. Youll be at the forefront of how ServiceUp creates user-first AI-enhanced and data-driven solutions for complex repair logistics.

This role balances hands-on design with strategic leadershipguiding designers in developing software interfaces ensuring best-in-class interaction design and enhancing the ServiceUp platform experience. Youll mentor designers champion design excellence and collaborate cross-functionally to deliver intuitive scalable solutions.

What Youll Do:

• Team Leadership: Oversee and mentor a growing UX/UI team ensuring high standards in interaction design UI and human-centered design.
• Creation and Craft: Lead the design of workflows user prototypes wireframes high-fidelity mockups and visual designs that balance function and elegance.
• User-Centered Advocacy: Champion user-centered design principles and build empathy for end-users (internal and external) through research usability testing and real-world feedback.
• Strategic Guidance: Set direction for design strategy align with ServiceUps business objectives and define scalable UX principles playbooks and systems.
• Cross-Functional Collaboration: Collaborate closely with Product Engineering and Operations to align design efforts with development requirements and business needs.
• Mentorship: Serve as a direct manager and mentor to designers modeling exemplary behavior and defining what constitutes great design.
• Innovation Facilitation: Lead teams through ideation feasibility assessments and design workshops to enhance design and development processes.
• Design Quality Assurance: Conduct design reviews and ensure consistency and quality across workflows and systems.
• Design Planning: Create design plans that align with product releases and drive user experience metrics and outcomes.
• Culture Building: Foster a strong design culture that grows design practice and inspires teams to do their best work.
• AI and Automation: Leverage AI and automation tools to prototype streamline processes and enhance complex workflow design.
• Data-Driven Decision-Making: Analyze behavioral insights research findings and product data to inform and refine design decisions.

What You Bring:

• 7 years of UX/UI design experience with at least 2 years in a design leadership or management role and/or a strong desire to be a player/coach as a Team Lead.
• Proven experience in SaaS managed services logistics or enterprise-grade platforms with complex operational workflows.
• A strong portfolio showcasing complex workflow design user-centric research and elegant UI solutions.
• Mastery of Figma and industry-standard design tools.
• Expertise in user-centered design service design and design ops best practices.
• Strong communication skills for presenting ideas clearly to business stakeholders and cross-functional teams.
• A point of view on design principles and best practices with experience refining UX through collaboration with engineering teams.
• Experience in AI or automation for prototyping or workflow design is a plus.
• A data-driven mindset that blends qualitative and quantitative feedback to drive design decisions.
• Familiarity with front-end technologies (e.g. React MUI) is a plus.

Why ServiceUp

Impact big industries from logistics rental cars automotive repair to fleet safety.
Grow fast in a high-velocity career-accelerating environment.
Innovate boldly bring your best ideas to life.
Work with the best in a supportive high-caliber team.

Perks & Benefits:

• Competitive compensation and health benefits
  
• Flexible and remote-friendly work options
  
• A culture that values ownership smart work bold thinking and team-first mindset
  

Lets build the future of auto repair together. Apply now or reach out to . Reach out to for accommodations. Learn more: is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status.