Volunteer Services Coordinator
Volunteer Services Coordinator
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USD 40000 - 50000
1 Vacancy
Job Description
JOB/POSITION TITLE: Volunteer Services Coordinator
STATUS: Exempt
PRIMARY PURPOSE: Assist in coordinating and evaluating Hawaiian Humane Societys volunteer programs at both Moiliili Campus and Kosasa Family Campus. This role ensures the organizations needs are met through volunteer support while fostering a positive and enriching experience for volunteers.
Reports To: Manager of Volunteer Services
Supervises: Volunteers
ESSENTIAL DUTIES/FUNCTIONS:
- People Care. Ensuring internal and external patrons (employees volunteers Hawaiian Humane partners and community members) and their experience are a primary focus. Maintain clear cooperative professional and respectful communication in person via phone and through email. Employees are expected to actively support a positive team environment directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts and collaborates with employees and volunteers at all levels of the organization.
- Customer Care. Deliver high-level customer service to Hawaiian Humane community members including in volunteer recruitment training follow up support and needs related to department assigned volunteers. Communicate compassionately respectfully and professionally with a diverse audience. Ability to assist emotionally difficult situations with strong communication skills and empathy.
- Volunteer Recruitment & Retention. Respond to volunteer inquiries and assist in advancing recruitment strategies. Responsible for aiding in the retention of volunteers by ensuring a quality experience through relationship building implementation of volunteer retention programs and organizing volunteer recognition events. Collaborate on engagement opportunities for volunteers throughout the year. Attend community events as a representative of Hawaiian Humane to promote volunteer opportunities as needed.
- Volunteer Orientation Training & Development. Support the onboarding process including applications schedule orientations and trainings. Assist program leaders with department-specific volunteer training and development. Coordinate specialized training safety protocols and ongoing education.
- Program Assessment Development & Growth. Work with the Volunteer Services Manager to assess and monitor programmatic efficacy and impact by benchmarking and examining retention and engagement. Maintain educational and training materials for internal and external use. Support the creation of the monthly volunteer newsletter. Create and maintain digital orientation and digital training classes while also working with team members and partners on in-person training class opportunities.
- Volunteer Scheduling. As part of the onboarding process determine each volunteers regular schedule and coordinate with the relevant department(s). Identify and schedule volunteers to assist staff with special tasks and projects upon request. Assist with organizing group volunteer experiences scheduling and coordination. Manage the overall volunteer schedule and make schedule updates as needed.
- Volunteer Supervision. Responsible for aiding each department in supervising and engaging with volunteers regularly to ensure volunteers have a positive quality experience and are following proper protocol procedures and best practices.
- Relationship Management. Responsible for resolving issues that volunteers may encounter. Work directly with the appropriate staff member(s) to determine the cause of the issue and resolve the situation. Set expectations of policies and best practices for staff and volunteers and follow up with volunteers and staff regarding any previous issues.
- Interdepartmental Communications. Participates in meetings with other members of the department and shares ideas and suggestions designed to improve volunteer programs and the organization as a whole.
OTHER DUTIES/FUNCTIONS:
- Operations Support. Work with other departments within the organization to resolve issues of mutual concern and improve operations.
- Other Duties as Assigned. May include organization-wide support as needed including but not limited to participation in events public speaking fundraising covering other operational departments and assisting with Hawaiian Humanes role as a first responder to disasters.
JOB CONDITIONS:
- Work Environment: Indoors and outdoors as needed.
- Equipment Use: Computer database and telephone systems. Use of all sheltering related animal equipment including tools for containing animals humanely safely and securely. Use of Hawaiian Humane Vehicles.
- Hours: Based on operational requirements. Shift times are scheduled to support organizational needs and may include evenings weekends and holidays.
- Location: Ability to work at either the Moiliili Campus or the Kosasa Family Campus based on organizational needs.
MENTAL PHYSICAL & COMMUNICATION DEMANDS:
- Must have strong mediation skills and exercise compassion patience and tact when working with difficult emotional or angry people. Requires working with people and animals in a pleasant courteous and professional manner.
- Must have excellent people management skills able to build a good rapport with people of all ages and be sensitive to the needs of teenagers the elderly and people with disabilities.
- Must maintain and present proper conduct personal appearance and office space as a professional. Includes well-groomed and professional appearance and tidy office areas.
- Requires ability to work independently and prioritize multiple tasks.
- Requires ability to analyze data.
- Requires occasional lifting and carrying up to 30 pounds with or without reasonable accommodations.
- Must be able to communicate effectively both orally and written when giving presentations interviews training and supervision.
QUALIFICATION REQUIREMENTS:
- Skills/Knowledge: Must have basic computer knowledge and ease in navigating and utilizing several Microsoft applications such as Outlook Excel Word and PowerPoint. Proficiency in the use of these applications and other graphic design software such as Adobe Photoshop Adobe Illustrator Canva etc. preferred.
- Education/Training: College degree or equivalent experience preferred. High School diploma or equivalent required.
- Experience: A minimum of one years experience in a supervisory capacity or similar role working with and overseeing volunteers preferred.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this has the right to add to revise or delete information in this accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Required Experience:
IC
Employment Type
Volunteer
