Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport
Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture!
Medical Insurance Coverage for you and your family Vision Dental Life and Disability Insurance Mental Health Resources Sick Pay Paid Time Off 1 hour accrued for every 40 hours worked Vacation Paid Time Off up to 40 hours awarded after first year of employment Go Hilton travel discount program: 110 nights of discounted travel per calendar year 401(k) plan Pension plan Hilton to put $1.35 per hour you work Employee Stock Purchasing Program Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Front Office Upselling Incentive Program Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades early check-in fee late check out fees and late cancellation fees. Commission is calculated as follows: - $1-$499 earns 5% commission
- $500-$999 earns 10% commission
- $1000 or more earns 15% commission
The DoubleTree by Hilton Hotel Seattle Airport is looking for a Front Desk Agent to join the team.
The hotel is conveniently located nextto Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market The Space Needle and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34000 square feet of meeting space.
Be part of a team that promotes friendly workplace environment to competitive health benefits career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition the property offers free meal while on shift free parking and uniforms.
- Classification: Full Time
- Shifts: Full Availability -Must have open availability (no weekly schedule restrictions) to work various shifts which include AM PM and Overnight.
- The hourly rate: $25.45
What will I be doing
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including but not limited to ensuring rooms and services are correctly accounted using the point-of-sale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
- Receive input retrieve and relay messages to guests
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
