Service Advisor
Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our employees and the companys involvement in the community have helped Thompson Truck Group grow andimprove the quality of life in the community to assure continuing growth into the future.
What We Offer:
- Health dental and vision insurance
- 401(k)
- Life insurance
- PTO/ Holiday Pay
Position Title:Service Advisor
Organization Level:Service Sales
Organization:Service Organization
Reports To:Service Manager
Position Purpose:
Anintegral and vital part of the customer service experience is the manner in which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our companys and procedures.
Accountability:
- This position is responsible for the receipt and flow of all incoming workcommunication with customers and constant communication with all other internal departments.
- Greet customers in a timely friendly manner and obtain all specific vehicle /customer information required for proper repairs contacting customer and invoicing.
- Write up customers vehicle issues and concerns or maintenance requirements accurately and clearly.
- Obtain customer signature on the repair order and provide customer a copy of the repair order.
- Must be able to understand communicate and evaluate all vendors and guidelines approval processes and policies during the write up and repair process.
- Establish customers method of payment Purchase Order requirements andestimate requirements if needed at time of write up.
- Investigate progress of vehicle repairs and contact customer with statuschanges / promise time if required.
- Ensure vehicles are parked in assigned areas trucks are locked and keys aretagged and properly stored.
- Explain completed work and charges to the customer.
- Keep up to date on all warranty policies and product changes to maintaineffectiveness in this role.
- Have the ability to utilize ISIS at the time of write up.
Qualifications that a candidate MUST possess in order to gain consideration
for this position:
- Minimum of 5 years Technical and / or supervisory experience in the Medium /Heavy Duty truck industry.
- High degree of product and technical knowledge.
- Must be a team player with a strong sense of commitment to the customer.
- Must be self-motivated and have good written and verbal communication skills.
- Must conduct his / her self in a professional manner.
- Have the ability to work other shifts for coverage of sick days or vacation relief.
Qualifications that are WANTED in a candidate:
- Microsoft programs and applications would be useful in this role.
- Good organizational skills
- Working knowledge of International and supplier / vendors warranty policies.
- Possess valid Class A - Commercial Drivers License
- The knowledge and understanding to communicate service maintenancerequirements i.e. Oil change interval axle lube changes required adjustments etc.
Performance Goals:
Gross Service Sales
CSP Customer Response:
- Helpfulness of the ServiceAdvisor
- CourteousTreatment by the service staff
- Explanation of Service Charges
- Accuracy of job write up by service advisor
- Service Advisors concern about vehicle downtime
This is not necessarily a list of all of the duties responsibilities and requirementsassociated with this position. While the accountabilities noted herein are intended tobe an accurate reflection of the current job the dealership reserves the right to revise the functions and duties as circumstances change.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
