Customer Service Supervisor - PNQ
Customer Service Supervisor - PNQ
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
Position Title
Customer Service Executive/ Sr. Customer Service Executive
Salary Grade
Sr. Customer Service Executive / Supervisor
Job Position Summary
- Responsible for making load and trim for flights allocated.
- Maintain all documents related to L&Tas required by regulatory body.
- Coordinate with ramp airports dispatch & cargo.
Key responsibilities
- To ensure preparation of load sheets in compliance withDGCA.
- Ensure adherence to policies and procedures pertaining to load and control function.
- Make load sheets keeping in mind appropriate C & G limits.
- Provide an estimated zero fuel weight which should be close to actual.
- Plan the loading of the flight to ensure optimum use of space within permissible limits of weight and volume as per the booked loads of customers and cargo.
- Issue loading instructions (LIR) to ramp staff for loading of the aircraft.
- Prepare manual load and trim as per requirement of DGCA.
- Allocate seating block seats for trim especially during light book loads to ensure safe limits.
- Monitor changes to loading instructions in coordination with ramp teams/ red capand incorporate the same before submitting the load sheet to the Captain.
- File all documents in the Station Flight file and maintain all documents for period specified by regulatory body.
- Responsible for ensuring correct details on load sheet to avoid any safety issue.
- LMCs to be done as per regulatory approvals.
- Responsible for On Time Performance of flights allocated to him/ her throughout the network.
- Responsible to ensure PTS is achieved for individual tasks for flights.
- Coordinate with Cargo team and ensure maximum uplift of cargo for flights allocated.
- Reporting occurrences events and violations and acts that may affect safety security and company reputation to Duty Manager/ Duty Officer CLCU
- Coordinate with Flight Dispatch to increase available payload and reduce baggage and cargo offloading
- Coordinate with Flight Dispatch and ensure optimum utilization of fuel
- Prepare reports as per company requirements.
Desired Qualification / certifications
Graduate
Preferred relevant work experience
- 2 years of aviation including Airport functions & load and trim certified.
- Basic knowledge of DCS ramp and cargo functions.
Skills and knowledge
- Functional
- Airport operations
- Regulatory compliances.
- Certification in weight and balance.
- Behavioral / Leadership
- Data analysis.
- Coordination with required departments
Position reports to
Supervisor/ Duty Manager- Airport/ CLC
Position supervises
Airport Team
Travel needed
Training related
Location
Pune
Employment details
Full time and on the rolls of the SNV
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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