Workplace Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

About Us:

Our Work Dynamics business line works with some of the worlds leading organisations to provide onsite solutions.

We take pride in having a talent for talent a culture that develops world-class teams where talented people learn from and inspire each other. We give our people a transparent flexible and agile way to progress their career within JLL and achieving their ambitions.

The Role:

The Workplace Concierge is responsible for delivering exceptional client experience every day through enhanced engagement proactive communication and high-touch service within our clients offices. This role is crucial in increasing the level of engagement and partnership between JLL service partners and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

A snapshot of the role:

Client Experience and Engagement

• Serve as the initial point of contact for all Client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of Client employees and guests

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management Engineering Transactions Projects etc.)

What you will bring:

• Prior relevant experience in hospitality facility / property management operations and knowledge of commercial real estate is preferred.
• Youll have exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service.
• An ability to manage multiple priorities and deliver results in a fast-paced environment whilst working independently is desired as is strong prioritization and time management skills.
• Superior communication skills written and verbal and a strong orientation to provide exceptional JLL customer experience is essential as are your excellent organizational skills

What to expect from us:

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.