Quality Assurance Program Lead

Status:Temporary full-time; term ends December 31 2027
Number of Positions:1
Work Location:Hybrid Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (BCCNM) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses nurse practitioners registered midwives registered nurses andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent ethical and meets the standards that society views as acceptable.

As western Canadas largest health profession regulator we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNMs commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada BCCNM has the opportunity to influence the health professionals we regulate as well as the broader health-care system to break the cycle of racism and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist and to support the health professionals we regulate to do the same.

What we offer you

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team you can expect to be working in a collaborative team-based environment and treated in a respectful and professional manner.

The expected starting base salary for this position is $108078 to $113482 annually depending on a variety of factors including qualifications and experience. Once hired you will progress through a wider salary range over time as you continue to develop job knowledge skills and competencies for the role.

In addition to base salary the college offers a generous vacation and extended benefits package. As an employee you receive 100% employer-paid health and dental benefits. And we contribute to B.C.s Municipal Pension Plan to help you secure your retirement your career with us you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver but youll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What youll be doing

Under the direction of the Director Quality Assurance (Director QA) the Quality Assurance Program Lead (QAP Lead) provides day-to-day operational oversight of the BCCNMs registrant Quality Assurance program. The QAP Lead provides work direction guidance mentorship and performance feedback to the QA program delivery team manages complex operational scenarios as well as provides oversight of contract QA Assessors ensuring day-to-day activities align with program goals organizational priorities and support ongoing quality improvement.

The QAP Lead assesses plans develops monitors and evaluates operational policies and procedures and works with QA program and BCCNM staff to facilitate the implementation of QA program operational policies procedures business and system requirements.

Key responsibilities include:

1. In collaboration with the Director QA and QA Consultants assesses plans develops monitors and evaluates QA program operational policies procedures business and system requirements.
2. In consultation with the Director QA provides training work direction and oversight delegates task and assists with problem resolution to QA program staff. Provides critical performance feedback to the Director.
3. In consultation with the Director QA provides oversight of contract QA assessors for the peer practice review including policies and procedures facilitation of onboarding off-boarding contract management and performance feedback.
4. Collaborates with QA program and other BCCNM staff to facilitate the implementation of QA program operational policies procedures business and system requirements.
5. Works with QA program and BCCNM enabling teams to ensure organizational and program-level policies and accompanying business rules and technology solutions are operationally feasible.
6. Provides subject matter expertise and leadership within BCCNM working groups committees and cross-functional initiatives. Supports development and maintenance of strategic relationships with system partners including health authorities government and employers.
7. In consultation with the Director QA leads initiatives related to QA program operations from start up through to completion. Ensures project parameters of scope schedule and quality are successfully delivered. Prepares appropriate reports briefing notes and presentations.
8. In consultation with the Director QA develops and participates in the training and orientation of QA staff and program contract assessors.
9. In collaboration with the Director QA ensures integration and alignment of QA program operational requirements across other BCCNM functions where appropriate.
10. Proactively seeks opportunities to enhance operational efficiency and effectiveness. Develops and implements process improvements that increase the quality of program outcomes.
11. Keeps current on trends through research and literature reviews; synthesizes findings to support the development and updates to QA program operations to and ensure programs and services are evidence-informed efficient effective and reflect leading practices. Facilitates leveraging of technology tools and resources to ensure effective automation of key QA processes.
12. Champions the integration of Indigenous cultural safety humility and anti-racism across all work demonstrating a sustained commitment to ongoing learning reconciliation and actions towards addressing Indigenous-specific racism in BCs health care system.

Your education & skills

• Educational preparation at the masters level in nursing or midwifery or related field.
• 5 to 7 years experience in senior nursing or midwifery positions including healthcare administration with a comprehensive knowledge of nursing and/or midwifery regulatory and professional practice issues.
• Demonstrated expertise in operational policy and process development implementation and evaluation.
• Demonstrated leadership ability including experience coaching and mentoring others and leading teams. Experience in formal leadership role preferred.
• Must hold practicing registration in good standing with BCCNM or be eligible for practicing registration with BCCNM. If a midwife must hold practicing or non-practicing registration in good standing with BCCNM.
• Highly developed oral and written communication skills as well as group facilitation coalition building and conflict transformation skills to build consensus across groups with diverse perspectives and backgrounds.
• Demonstrated ability in providing coaching and mentorship to staff and fostering professional growth and supporting team development.
• Demonstrated ability to apply research processes and methodologies to support evidence-informed decision-making recognize and analyze trends and to critically evaluate processes and apply learnings.
• Ability to make decisions independently and work collaboratively with internal staff and a variety of external partners.
• Ability to synthesize salient evidence from multiple sources to prepare written reports which provide recommendations supported by reasoning.
• Ability to navigate and adapt to a continuously evolving regulatory and legislative environment using a flexible and adaptive approach to balance efficiency and risk while managing ambiguity and anticipating the impact of complex changes.
• Ability to exercise discretion and diplomacy in handling confidential information.
• Demonstrated time management skills including the ability to prioritize and organize work with a strong attention to detail.
• Experience with project management and demonstrated ability to achieve project deliverables in a timely manner.
• Strong working level knowledge using MS Office suite and virtual platforms. MS CRM Dynamics and MS SharePoint experience an asset.
• Knowledge of the Health Professions Act (HPA) the upcoming Health Professions and Occupations Act (HPOA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts including social economic political and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commissions 94 Calls to Action (2015) the In Plain Sight Report (2020) and Reclaiming Power and Places Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity diversity inclusion and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position please apply online by 11:59pm on July 6 2025. This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives please visit our website at Careers at BCCNM.

Collection Notice

To apply to a job posting you need to create an online account with BCCNM. To create an online account as well as to apply for a job posting youll be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting evaluating and selecting employees. The legal authority for collecting this information is under section 26 British Columbias Freedom of Information and Protection of Privacy Act. If you have any questions about the Collection Notice please contact .

Please note:BCCNM no longer requires staff contractors board and committee members and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with consistent with the duty of the College to serve and protect the public.