Sr Developer-Amazon Connect- Global Tech Process
Sr Developer-Amazon Connect- Global Tech Process
Posted on :
17-06-2025
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1 Vacancy
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Job Description
Key Responsibilities
- Develop and configure Amazon Connect components including contact flows routing profiles queues and agent hierarchies
- Integrate Connect with AWS Lambda Lex DynamoDB and S3 to support dynamic intelligent IVR solutions
- Build and manage API integrations with thirdparty systems such as CRMs ticketing platforms and messaging services
- Participate in designing scalable reliable and secure voice and chat solutions
- Troubleshoot and optimize performance issues across contact center systems
- Collaborate with crossfunctional teams to gather requirements and translate them into technical solutions
- Contribute to code reviews technical documentation and unit testing
- Support DevOps practices including CICD automation and deployment pipelines
- Required Skills
- Solid handson experience with Amazon Connect contact flows and call routing logic
- Proficiency in AWS Lambda Nodejs or Python CloudWatch and DynamoDB
- Experience integrating Lex bots for IVR and chat automation
- Strong understanding of telephony concepts SIP and call queues
- Knowledge of REST APIs JSON and secure authentication methods OAuth JWT
- Good debugging problemsolving and analytical skills
- Familiarity with Agile software development and ticketing tools Jira Confluence
Candidates Profile :
Experience : 6-8 yea
Mandatory Skills : Connect
- Preferred Skills
- AWS Certification Developer Associate or equivalent
- Experience with Salesforce Zendesk or ServiceNow integrations
- Exposure to chatbots voice assistants or conversational AI frameworks
- Experience with infrastructure as code tools like Terraform or AWS CDK
- Familiarity with realtime reporting analytics or dashboard tools
- Experience working in multiregion cloud environments for high availability
Amazon connect,
Employment Type
Full Time
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