Housekeeper
Reports To: Housekeeping Manager
Position Objective
The primary goal of the Housekeeper is to ensure that guests are provided with a clean comfortable and inviting environment through the delivery of exceptional housekeeping services. This role is crucial in guaranteeing that guests have a positive and memorable experience during their stay.
Key Responsibilities
General Duties
- Punctually attend each scheduled shift as per the roster
- Welcome and engage with guests in a friendly and warm manner
- Report maintenance issues or guest complaints to the relevant manager
- Properly dispose of waste and recycle when necessary
- Adhere to established cleaning procedures and service standards
- Maintain a clean and safe environment for guests and staff
- Adhere to health and safety regulations including hazard identification and control
- Accurately record working hours and breaks using the designated payroll system
- Submit leave requests through the approved system
- Perform all assigned duties to a high standard and within expected timeframes
Housekeeping-Specific Duties
- Clean and service guest rooms including changing bed linens and cleaning bathrooms
- Maintain cleanliness of shared areas such as bars kitchens and dining spaces
- Remove rubbish debris glassware and cigarette butts from property grounds
- Keep laundry areas clean organized and stocked; report shortages as needed
- Assist with cleaning and maintaining spa pools as directed
- Support other departments or duties as reasonably requested
Requirements
Requirements:
- 6 12 months of housekeeping or similar cleaning experience preferred
- Good time management and communication skills
- Reliable honest and able to work independently or as part of a team
- Strong attention to detail and commitment to guest satisfaction
- Ability to follow health and safety procedures accurately
Personal Attributes
- Friendly respectful and approachable
- Positive attitude and willingness to help
- Strong sense of responsibility and reliability
- Team-oriented and open to giving and receiving feedback
- Always presents with a smile and a professional demeanor
6 12 months of housekeeping or similar cleaning experience preferred Good time management and communication skills Reliable, honest, and able to work independently or as part of a team Strong attention to detail and commitment to guest satisfaction Ability to follow health and safety procedures accurately