Client Care Advisor
Client Care Advisor
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Job Description
As a vital member of our Client Care team the Client Care Advisor embodies a strong sense of integrity and dedication to delivering exceptional customer satisfaction. This role demands a balance of effective communication administrative skills multitasking capabilities and a meticulous attention to detail.
The Client Care team serves as the primary point of contact for end clients boutiques and retailers ensuring a seamless client experience. Responsibilities include managing online and telephone inquiries for the Americas overseeing watch repair logistics and addressing after-sales spare parts and wholesale queries. Additionally the team supports the boutique network with product information and lead forwarding. This role reports directly to the Client Care Manager.
RESPONSIBILITIES:
- Communicate clearly concisely and courteously with clients and team members.
- Exhibit active listening and empathy to address client concerns effectively.
- Resolve issues promptly aiming for first-call resolution to minimize escalation.
- Manage inquiries and provide timely professional responses.
- Maintain strong time management skills to juggle multiple tasks efficiently.
- Adapt seamlessly to changes and work well both independently and collaboratively.
- Develop proficiency in AP repair-processing systems for repair follow-ups and parts orders.
- Perform administrative tasks to support boutiques and the service center.
- Stay informed on company policies procedures and product knowledge.
- Leverage experience with Customer Relationship Management (CRM) tools for enhanced client engagement.
Qualifications :
- 3 years of related experience in customer service/after-sales in a luxury manufacturing or technical product environment highly preferred.
- Proficiency in Microsoft Operating Systems.
- Excellent communication skills both written and verbal
- Experience with Salesforce or other CRM platforms.
- Multilingual capabilities to support a diverse client base is a plus.
- Active listening and problem resolution skills.
- Empathy respect and courtesy in all client interactions.
- Commitment to professionalism and customer satisfaction.
Additional Information :
Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Salary will be based on relevant skills and experience.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
