Group Conference and Events sales Manager

The Group Conference Events Sales Manager will manage and administer the events team to ensure a smooth operation a successful and effective service ending in an exceptional guest experience whilst ensuring all daily tasks are completed according to quality standards.

Specific Duties

• To be accountable for ensuring that all client specifications are communicated to for execution by all hotel departments making for a successful events experience for the planner and attendees.
• To manage all conventions meetings incentives and events from enquiry through to contracting and planning phase ensuring maximum profitability and client satisfaction.
• To manage the full event cycle for weddings including initial enquiry site inspections and contract preparation.
• To effectively monitor the daily events planning process and operations of the Events Department including providing support and guidance to fellow events planners and the hotel banquet team to ensure a successful and effective operation ending in a positive on- brand guest experience.
• To liaise with the sales revenue and Food & Beverage ensuring efficient transition for each event being contracted.
• To build and ensure a strong and effective relationship with the Food and Beverage manager and his/her conference and banqueting team.
• To effectively coordinate the delivery of all events business with all relevant departments.
• To be responsible for maintaining all procedures and processes within the reactive sales and events department as detailed by the Hotel and in line with Leading Hotel of the World Standards.
• To ensure that all summaries and banqueting event orders are both produced and signed off by the client in a timely manner.
• To ensure that all operational information is accurate on group summaries and banqueting event orders.
• To chair the weekly summary and banqueting event planning meetings.
• To assist the Sales management team in both the planning and delivery of forecasts and budgets.
• To ensure that all relevant information is communicated to all departments prior to and during events.
• To be responsible for maintaining a strong client relationship and ensuring that all banqueting specifications are communicated to and executed by all operating departments making for a successful event experience for the event planner and attendees.
• To ensure that there is a constant communication from the Events Team to all hotel departments and the client as it applies to the client at hand.
• To be responsible for ensuring that the conference & banqueting team has executed the appropriate and timely set up of all functions and meetings while maintaining standards of food beverage and meeting specifications.
• To be responsible for the development and maintenance of all policies procedures and quality standards within the Events departments utilizing a continuous improvement approach to ensure a high quality cost effective and customer focused operation.
• To be responsible for the development and implementation of training plans for all team members to ensure a high-quality presentation and level of customer service within the events and banquet teams.
• To undertake annual performance appraisals in line with the hotel development program ensuring annual objectives are set for all team members.
• To give daily support and guidance to fellow events and banquet personnel as well as monitor job performance to ensure a successful event experience by our guests.
• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistent to our guests.
• To deliver excellent care to our guests.
• To carry out departmental audits to ensure LQA is achieved by all team members.
• To ensure that the Hotels Vision & Mission statement is communicated to the team.
• To ensure that areas of responsibility are clean and well maintained.
• To ensure that the ambience in departments (lights music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
• To ensure departmental sales are achieved in line with the hotel budget.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.
• To assist in the recruitment and selection of team members.
• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To manage the Alkimi for relevant departments.
• To ensure that all team members are rostered in accordance with the Organisation of Working Time Act. To ensure holidays bank holidays and lieu time are managed for all team members.
• To ensure departmental daily briefings are carried out at relevant times.
• To encourage the team towards Hotel and individual objectives and aims.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
• To ensure that all team members adhere to the hotels grooming procedures.
• To provide a great work environment and treat each other with dignity and respect.
• To identify develop key team members and develop a succession plan in conjunction with People & Culture.
• To motivate inspire and empower the Sales & Events team to improve performance.
• To train all team members have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.

Qualifications :

Currently in a similar role in a luxury hotel with one to two years experience.

Must currently have the right to work in Ireland / EU full time.

Additional Information :

General Responsibilities

• As a member of LHW (Leading Hotels of the World) you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
• To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.
• To have an understanding of the Hotels Vision & Mission statement is communicated to the team
• To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate Departments.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To have strong product knowledge of all areas of the hotel.
• To comply with the hotels cash handling procedure.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations

Remote Work :

No

Employment Type :

Full-time