Hardware Failure Analysis Engineer (RMA Focus)
Hardware Failure Analysis Engineer (RMA Focus)
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1 Vacancy
Job Description
Your Career
Palo Alto Networks is looking for a Failure Analysis Engineer for the Technical Operations team. This individual will work collaboratively with the HW Engineering SW Engineering and Customer Support teams. This individual will perform root cause failure analysis on Customer product RMAs.
Your Impact
- Drive returned product Failure Analysis characterizing failures and escalating issues and trends to the Hardware Quality Engineering team
- Resolve escalated RMAs by determining the hardware root cause of the failure issue.
- Track and report on RMA failure trends by product and cause to the Tech Ops team.
- Track the progress of all in-progress RMAs requiring FA and prioritizing accordingly.
- Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
- Maintain accurate data entry into SAP and Salesforce database tools.
Qualifications :
Your Experience
- Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design)
- Strong Linux system administration knowledge.
- Strong network protocol knowledge.
- Demonstrated ability at hardware debugging to component level and fault isolation.
- Ability to apply a working knowledge of server/client and IP based networking hardware architecture both system and component level to the test in programming languages and tools used for the test environment (Linux OS Tcl Expect Shell Script Python Network Switch Terminal Server and PDU)
- Knowledge of SalesforceJIRA and SAP desired.
- Outstanding communication skills both written and verbal.
- A highly collaborative working style is a must.
- Must be local in SF bay area to be onsite
Education:
- Minimum BSEE BSCS BSCE or BSET.
- 3 years related experience required in the computer networking industry.
- Involvement and/or membership in relevant industry standards bodies is a plus.
Additional Information :
The Team
Our Manufacturing team has extensive business and project-management experience in the contract manufacturing industry. This team has a dedication to and a consistent track record of success in all aspects of supply-chain and project management.
Our Manufacturing team leadership establishes clear objectives defining and implementing profit improvement and profiling inventory management valuation and lead-time improvement programs. If you have a passion for and knowledge and experience with extensive end-to-end manufacturing and supply chain we want you!
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected per year. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
