Reservations All Rounder
Reservations All Rounder
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Responsibilities
- As a Reservations All Rounder you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills attention to detail and the ability to multitask in a fast-paced and dynamic environment.
- Effectively & accurately process all reservations and communications related to new or existing reservations through phone email and other hotel communication platforms in an attentive courteous and efficient manner following the Hotels reservations policy.
- Greet all guests that come into contact with the Reservations department in a friendly manner ensuring that the guest name is used at all times
- Answer all telephone calls within three rings in a professional manner according to brand standard
- Set up groups and guest accounts accurately
- Ensure all guest details are fully updated on PMS system
Qualifications :
About you
- Previous experience in hotel reservations or a similar customer service role desirable
- Experience in a similar role 200 room hotel preferable prior experience working with Opera cloud an advantage
- Excellent time management skills with the ability to multitask
- A back ground in Front Office preferable
- Experience in a 200 room hotel in a similar role desirable
- Outstanding attention to detail
- Fluent in English oral and written additional languages are a plus
- You work well as part of team
Additional Information :
So when will you be joining us
The Novotel brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunities
A rewarding work environment
Global discounts on hotel accommodation & Food and Beverage
Whats in it for you
Youll be rewarded for your hard work with a suite of benefits that supports you and your familys wellbeing including:
- Free staff meals during shift
- Generous ACCOR perks including discounted accommodation and restaurants
- A collaborative vibrant culture
- Professional development opportunities
- A reward and recognition
What are you waiting for APPLY NOW!
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
