Technical Analyst - Fiber & Construction - Cox
Technical Analyst - Fiber & Construction - Cox
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Job Description
Job Title: Technical Analyst - Fiber & Construction
Location: San Diego CA
Salary: $25.00-$32.86/hr
Company Information:
In the exploding business of modern telecommunications SRI is at the forefront of this expansion by helping companies build integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth! Our culture is amazing and our employees are happy and motivated we would love to have you join our team!
Benefits:
SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off Paid Holidays Health/Dental/Vision Insurance 401k HSA and others!
Salary:
This position pays an average of $30.00/hour depending on experience.
Description of Role:
The Technical Analyst - Fiber & Construction is responsible for managing fiber-impacting enterprise change requests (ECRs) coordinating with construction teams and ensuring timely documentation of outages and customer impact. This role supports both field and network operations by tracking ticket performance maintaining compliance standards and collaborating with utilities and permitting agencies to execute construction and change-related work.
Responsibilities:
Create and disposition ECR tickets for fiber-related events
Implement customer impact analysis and document service-affecting incidents
Maintain and report on ticket queues with monthly scorecards and performance metrics
Coordinate with permitting authorities utilities and construction teams
Support aerial and underground fiber builds emergency call-ins and field verifications
Use enterprise systems (Oracle GIS tools) for tracking materials updates and documentation
Review construction plans and support fiber routing budget estimation and project tracking
Ensure compliance with Cox and regulatory standards (NESC NEC GO95/GO128)
Skills:
3-5 years of telecommunications experience including network or construction operations
Strong understanding of network fundamentals fiber infrastructure and NOC processes
Excellent troubleshooting communication and documentation skills
Experience with ECR systems ticket management and reporting tools
Familiarity with permitting fiber builds and utility coordination best practices
Location: 92105
CMC25
Required Experience:
IC
Employment Type
Full-Time
