Automotive Service Lane Manager
Automotive Service Lane Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Crown Hyundai is hiring a Service Lane Manager for its busy service department!
This position is responsible for running the service departments Service Drive by operating the department at maximum production controlling costs building a loyal clientele maintaining good employee relationships setting and obtaining sales and profit objectives and maintaining service records.
The Service Lane Manager will work with the Parts ManagerBDC Manager Warranty Supervisor and the Fixed Operations Director to achieve these goals and perform and/or assign the duties listed below.
Duties and Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries and concerns promptly and efficiently.
- Ensure high levels of customer satisfaction and maintain positive customer relationships.
- Manage the workflow of the service lane to maximize productivity and efficiency.
- Ensure accurate and timely documentation of all service activities.
- Monitor and control work schedules and labor costs.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Conduct daily performance reviews forService Walk Around Active Delivery and Menu Closed performance.
- Read understand and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
- Conduct regular safety inspections and address any issues promptly.
- Ensure compliance with federal state and local regulations affecting service operations.
- Communicate with customers before there are problems and get involved in escalated customer issues.
- Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
- Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
- Assist in achieving sales targets for the service department.
- Promote additional services and products to customers.
- Monitor control and collect warranty receivables and service work accounts.
Experience and Requirements:
- MINIMUM THREE (3) YEARS of experience in an automotive repair facility.
- MINIMUM ONE (1) year of supervisory experience.
- Familiarity with automotive service operations including repair order processes warranty compliance and service documentation.
- Understanding of dealership policies industry regulations and safety standards.
- Excellent organizational skills to manage the workflow of the service lane effectively.
- Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
- Ability to operate the department at a profit according to dealership guidelines.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
- Valid drivers license and a clean driving record for the past three years (no major infractions).
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Required Experience:
Manager
Employment Type
Full-Time
