Manager IV, Field Service Engineer (M4) - DRY ETCH
Manager IV, Field Service Engineer (M4) - DRY ETCH
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Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
Salary:
$112000.00 - $154000.00Location:
PhoenixAZAt Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Hands on technical DRY ETCH Experience Highly Preferred
Forecasts financial manpower and operational requirements for key businesses (start up warranty service agreements paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manage Applied KPI performance including Customer Acceptance Report (CAR) cycle time clean desk reporting hours Utilization% Over Time% Parts Confirmation (TES) parts return etc.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty Comprehensive Service Agreement (CSA) and Total Kit Management (TKM) cost under reserve.
Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance.
Interviews hires and trains customer engineers as necessary to ensure they meet tsmcs expectation and support regional business.
Ensures employee satisfaction through:
Communication of business progress and all related action.
Setting goals and controlling achievements.
Establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Understand Etch technique issue. Prepare and host regular internal meetings with various function groups to discuss tool uptime critical issue and action plan and update/discuss/align with customer.
Understand and meet Applieds Vision Mission Value and tsmc expectations quick response and technique oriented discussion.
Promotes quality improvement processes to:
Reduce cycle time
Drive continuous improvement of technical performance
Empower the work force
Functional Knowledge
3 plus years of hands on DRY ETCH Technical experience highly preferred
Demonstrates in-depth understanding of concepts theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical operational and organizational problems
Impact
Impacts the level of service and the teams ability to meet quality volume and timeliness objectives
Guided by policies and resource requirements within business unit department or sub-function
Interpersonal Skills
Guides influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.
#LI
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 10% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
