IT Security Admin
IT Security Admin
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1 Vacancy
Job Description
MUST LIVE IN THE ALBUQUERQUE NM METRO AREA
WHO WE ARE
UnityBPO is a premier Health IT company providing services in three healthcare markets: acute post-acute and insurance. We are the lifeline for clinicians staff patients and members across the country helping them to solve their technology challenges. Through our unique portfolio of Health IT products and services Unity brings the skills experience tools knowledge and best practices to create immediate resolution to human technology interactions. Bound together by our diverse talent and uncompromising values we at UnityBPO choose to work in environments that countenvironments that are complex and critical and that dramatically affect our lives. We choose to be in places that matterwhere doctors are saving lives where patients are being healed. We believe we are the best company at understanding how to humanize technology and we hire people who live this belief. Our environment is open honest and focused on our customersand our employees success. So choose a career path and rediscover what its like to enjoy your job.
SUMMARY
If you think on your feet enjoy helping new employees in using their IT systems and are a self-starter who is comfortable taking the initiative this is the opportunity for you! In this position you wont always know the right answer but are you the kind of person who will go find the answer This opportunity will position you for greater opportunities in healthcare Cybersecurity and beyond. We will provide you the training coaching and mentoring to ensure your success.
Roles Responsibilities
Resolve in-depth security request for access to applications systems and file shares.
Resolve requests for new employee onboarding as well as emergent offboarding of departing staff or terminations.
Apply the standards for managing network accounts and active directory groups ensuring accurate ownership and usage
Responsible for meeting or exceeding targeted performance metrics and objectives.
Analyze and recommend process and procedure improvements to enhance the customer experience on an ongoing basis.
Use the designated tools and technologies to manage and control user access across applications and network resources
Appropriately document all required information into the ticketing system.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Learn and understand the full landscape of identity and access management within the organization.
Expectations
Change is consistent in our environment and your adaptability to these changes is critical to our success.
Your ability to learn effectively and apply multiple types of training platforms including classroom on the job web based and job shadowing is essential to perform as expected.
Create an exceptional customer service experience by bringing your polished communications patience and empathy to every end-user.
Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
Proactively identify opportunities to improve the environment and culture.
Requirements
High School diploma or G.E.D equivalent/and minimum of one-year experience supporting troubleshooting and repairing PCs.
Experience with Service Now
Active Directory knowledge and experience -- Understanding of MS Active Directory LDAP and SSO (Single Sign-On) is advantageous.
Epic knowledge a plus
Excellent verbal and written communication skills.
Foundational understanding of cybersecurity principles
Must keep UnityBPO patient and client information confidential.
Working Conditions
Required to sit walk stand bend over or stoop on a regular basis.
Travel may be required
Ability to operate a computer keyboard mouse and to handle other computer components
Flexibility to work off schedule when needed.
Disclaimer
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
- The preceding job description does not alter the at will status and therefore does not constitute a contract of employment expressed or implied between any employee and UnityBPO.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Employment Type
Full Time
