Job Opportunities Customer Care Front Office Representative

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Front Office Representative - Your future position

Your overall mission is to be the central link between the customer operations sales team and Givaudan Business Solutions (GBS) to ensure our clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers act as the Voice Of the Customer within Givaudan and manage the sales order cycle for assigned customers and affiliates.

You will report to the Head of Customer Care.

In this exciting role you will be responsible for:

Customer Care:

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Collaboration with customers operations sales and GBS

Resolve issues and requests for order changes and inquiries internally and externally

Handle customer complaints and returns

Determine corrective actions with the help of the Support Office Control Tower and Continuous Improvement

Prepare Debit and Credit notes and other billing activities

Manage customer expectations and build relationships

Collect Customer Forecast and work with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Understanding and overseeing all aspects of supply chain management and coordinating full order cycle

Ask for and act upon Customer feedback

Update accurate customer records including customer-specific information contracts labelling packaging and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and help improve new customer experience

Participate in Customer visits and presentations

Order Management and Planning:

Balance Service levels Inventory and Costs for the assigned production plant/product families by preparing LTP/ Demand Plan with regular reviews/updates of planning parameters according to ABC/XYZ categories and Best practices in place for your role

Lead Decision-making process on MTO vs. MTS strategies and ensure agreement on Local planning and regional supply planning

Create Demand plan with highest possible Accuracy by always promoting for most actual business information (new- changed- lost- transferred- replaced- business) linking with Commercial organisation and re-evaluate Forecast information provided by Customer

Lead Vendor Managed Inventory (VMI) process for selected Accounts ensuring parameterization and ensuring daily business routine of order placing

Support SLOB by Local planning assist a/o recommend rescue measures and help escalating unresolved issues. Do your utmost to reduce obsolescence and write-offs for Account specific set up ( Warehouses MTS items)

Take Ownership of Customer Safety Stock Contracts management ensuring adherence to Givaudans prerequisites and with Inventory impact assessment

Spot and correct Supply/Capacity issues on Finished goods Raw material without customer impact

Coordinate Product life cycle management focusing on efficient introduction and removal of products

Coordinate order escalations for assigned product families with Customer Care and Supply Chain

Your professional profile includes:

University or College degree

2 years in a customer & supply chain role

Fluent English and Italian

Advanced user of systems and analytical tools (SAP BI/BO MS-Access XLS)

Our Benefits:

Great compensation package including bonus and cafeteria

Continuous learning and career development opportunities

Private health insurance

Free coffee/tea in the office

Access to exclusive perfumes and employee shop with discounts

Opportunity to work from home

#LI-Onsite

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.