IT Support Analyst - INTERNAL APPLICATIONS ONLY

Job title IT Support Analyst

Location Manchester

Employment Type Full time Permanent

Direct reports N/A

Reporting to IT Manager

Company Overview

OcasaHomes is not your typicalproperty management company - were redefining how residential properties are managed in the UK. Established to oversee a private investment funds residential portfolio we focus on delivering exceptional experiences to residents living in our high-quality yet affordable homes.

Role Overview

The IT Support Analyst plays a key role in maintaining and supporting Ocasas IT systems and infrastructure ensuring colleagues have the tools and assistance they need to work effectively. This hands-on role will be primarily responsible for providing end-user support managing key business applications and resolving technical issues across hardware software and networks. A proactive and service-oriented approach is essential with a focus on delivering reliable IT support and contributing to the continuous improvement of Ocasas technological infrastructure.

Key Responsibilities

• Manage user accounts and licenses within Office 365 including configuration and ongoing administration of SharePoint Online Microsoft Teams OneDrive and other related Office 365 applications.
• Handle and troubleshoot identity management within Azure Entra ID ensuring secure and efficient access control.
• Provide on-site IT support to Ocasa employees including laptop setup printer configuration and general assistance with business-critical applications.
• Oversee the management and optimisation of HubSpot ensuring it is used effectively across the organisation to its full potential.
• Handle and troubleshoot issues relating to Azure Universal Print.
• Oversee and maintain the Freshservice service platform within Ocasa ensuring it is configured appropriately and supporting internal workflows.
• Deploy manage and troubleshoot Ocasas network and Wi-Fi infrastructure ensuring reliable and secure connectivity.
• Utilise Microsoft Endpoint Manager to manage device enrolment configuration compliance policies and advanced security features.
• Provide support with additional systems tools or tasks as required.

Experience and Qualifications

• Proven experience as an IT Support Engineer Technical Support Engineer or similar role.
• Strong knowledge of systems and networking software hardware and networking protocols.
• Hands-on experience with the following elements is essential: Office 365 Yardi Azure Entra ID Hubspot Aircall Azure Universal Print Freshservices Network and Wi-Fi management and Microsoft Endpoint Manager.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues independently and in time-sensitive situations.
• Strong communication skills including the ability to clearly explain technical issues to non-technical users.
• Active listening skills to understand user needs and provide effective support.
• Ability to manage multiple priorities and adhere to deadlines.
• Logical and methodical approach to diagnosing and resolving issues with the confidence to act autonomously when needed.
• Strong awareness of data protection principles system security and user access control best practices.
• Proactive in keeping up to date with industry trends and changes relating to Microsoft technologies and other key business applications.
• Willingness to travel to Ocasa sites and locations as required.

Company Benefits

• Enhanced Pension

• 25 days annual leave plus UK bank holidays

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare viaBupa(taxable benefit)

• Commitment to your learning and development

• Employee wellness resources and events

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture thats open supportive and kind. Whether its working with colleagues residents or external parties we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must by the start of the employment have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK employment referencing DBS check and depending on the role further checks may need to be conducted.

We know that to be truly innovative we need to have a diverse team. That is whyOcasaHomes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: