Claims Auditor / Production Coordinator
Claims Auditor / Production Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Reports To: Lead Coordinator & Mitigation Manager
Overview:
Great position to be part of NW Ohio and NE Indianas leading property restoration and commercial cleaning organization. Our team specializes in fire restoration water mitigation mold remediation and full service repairs. At ServiceMaster by McCann we help people in their time of need helping to Restore Piece of Mind.
As the hub of all claims/jobs the coordinator is responsible for speaking with the customers ongoing customer follow up handling service needs and working with the appropriate party to serve out customer.
Including logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Most importantly one must embody our Core Values:
Honor God in All We Do
Help Our Team Develop
Build Client Relationships
Grow Profitably
Job Responsibilities:
Understanding of the claims flow process Water Mitigation Fire Restoration Reconstruction Contents and other as needed
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM (Restore 365) system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in CRM (Restore 365) system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos and other documents are appropriately described / titled and uploaded in real time and follows up to get missing required data from production team homeowner and/or insurance/mortgage not obtained on initial call or parts of the claim/job process including Restore 365 Mitigate and Corelogic CRM
Creates and or assists with job estimate reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls ensure constant often daily communication with the customer may communicate with adjuster
Ensure daily notes are entered in all jobs contacting relevant participants and escalating to the project manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Answering incoming phone calls and/or texting platform welcome and tend to the needs of any lobby guests
Assisting with file management as directed by project manager
Assist with any administrative needs from On Call / CAT Mode as needed.
Any and all other duties as assigned by management
Auditing of Mitigate
Qualifications and Requirements:
Exceptional Customer Service Skills Minimum 1 year of customer service
Proficient at using Microsoft Office Outlook CRM type software
Good time management prioritization and multitasking abilities
Excellent interpersonal skills to build strong relationships with colleagues
Effective communication including speaking writing and active listening
Must be able to adapt and be comfortable in a high-pressure environment
Willing to obtain IICRC Certification upon hire
Schedule:
4 day work week available for some candidates and working hours are normally on a Monday-Friday rotation working approximately 7:30 AM-5:30 PM. On call rotation for after hours service dispatching includes additional compensation.
Compensation:
Based on qualifications.
Built on a foundation of great brands and employees with a passion for service our vision is to be the leading provider of essential services through empowered people world-class customer service and convenient access. By joining ServiceMaster youll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
IC
Employment Type
Full-Time
