Learning and Development – Training Delivery – Sr. Manager

Position Summary...

As a Senior Manager Learning and Development (Training Delivery) you will play a pivotal role in shaping the future of learning within our Customer Engagement Services organization. The Senior Manager Learning and Development (Training Delivery) will lead teams to deliver impactful instructor-led training courses that support over 100 million customer contacts annually. This training encompasses onboarding cross-training upskilling/reskilling associate development and functional business changes. It includes training for thousands of Walmart associates across 26 states and partnering with a global network of outsource partners. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What youll do...

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Leads Training Delivery Teams: Oversee the delivery of instructor-led training courses ensuring they are engaging effective and aligned with organizational goals.

• Drives Execution of Business Plans and Projects: Identifies customer and operational needs; develops and communicates business plans and priorities; removes barriers and obstacles that impact performance; provides resources; identifies performance standards; measures progress and adjusts performance accordingly; develops contingency plans; and demonstrates adaptability and supports continuous learning.

• Drives and Supports Training Experience: Consults with stakeholders; recommends solutions to improve training delivery; collaborates with others to ensure quality training; supports the implementation of customized training plans for associates.

• Provides Supervision and Development Opportunities for Associates: Selects and trains; mentors; assigns duties; builds a team-based work environment; establishes performance expectations and conducts regular performance evaluations; provides recognition and rewards; coaches for success and improvement; and ensures diversity awareness.

• Leads Training Development Programs and Strategy Implementation: Evaluates gaps needs and assessment results; delivers training materials; analyzes and evaluates requests for training to guide curriculum development; develops frameworks to drive consistency in training; works with key stakeholders to ensure development maintenance and implementation of training content; monitors and tracks training content development and implementation; evaluates impact and effectiveness of training content implementation; and leads the training content steering committee.

• Promotes and Supports Company Policies Procedures Mission Values and Standards of Ethics and Integrity: Trains and provides direction to others in their use and application; ensures compliance with them; and utilizes and supports the Open Door Policy.

• Directs Program Effectiveness: Measures and analyzes trainee performance; identifies program inconsistencies and deficiencies; reports inconsistencies and deficiencies to senior leadership; provides performance feedback to associates; works with associates to resolve inconsistencies and deficiencies in learning; and increases work productivity and reduces overall cost.

• Ensures Business Needs Are Being Met: Evaluates the ongoing effectiveness of current plans programs and initiatives; consults with business partners managers co-workers or other key stakeholders; solicits evaluates and applies suggestions for improving efficiency and cost-effectiveness; and participates in and supports community outreach events.

• Innovates Solutions to Improve Learner Engagement and Effectiveness: Utilizes technology to create innovative solutions that enhance learner engagement and effectiveness. Integrates advanced technologies such as artificial intelligence (AI) to diversify training delivery methods and personalize learning experiences.

Key Skills

The following key skills are required to perform one or more essential functions of this position:

• Leadership

• Training and Development

• Stakeholder Management

• Learning and Development Programs and Policies

• Performance Management

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position:

• Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks and embraces differences in people cultures ideas and experiences; creates a workplace where all associates feel seen supported and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies attracts and retains the best team members.

• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us (e.g. creating a sense of belonging eliminating waste participating in local giving).

• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position:

• Reads information often in small print.

• Visually verifies information often in small print.

• Creates documents reports etc. using a writing instrument (such as a pencil or pen) or computer.

• Communicates effectively in person or by using telecommunications equipment.

• Presents information to small or large groups and individuals.

• Enters and locates information on a computer.

• Observes associate customer or supplier behavior.

Travel

Traveling is necessary to perform one or more essential functions of this position:

• Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Entry Requirements

Minimum Qualifications:

• Bachelors degree in Business Human Resources Communications Education or related field and 4 years experience in adult learning training content development or related area OR 6 years experience in adult learning training content development or related area.

Preferred Qualifications:

• Masters degree in Learning and Development Human Resources or related field.

• 2 years experience with instructional design software.

• 2 years experience leading cross-functional teams.

• 3 years project management experience.

• 3 years supervisory experience.

• Project Management certification.

• Six Sigma certification.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .

The annual salary range for this position is $90000.00-$180000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors degree in Business Human Resources Communications Education or related field and 4 years experience in adult learning training content development or related area OR 6 years experience in adult learning training content development or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Instructional Design Software Leading cross-functional teams Masters degree in Learning and Development Human Resources or related field Project Management Certification Project management experience Six Sigma certification Supervisory experience

Primary Location...

702 Sw 8Th St Bentonville AR 72716 United States of America