Sr. Advisor, Customer and Market Insights U.S

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At Enbridge we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values.

Our Customer & Market Insights (CMI) team is looking for a Customer & Market Insights Senior Advisor to join their dynamic and inclusive team. In this role you will manage Enbridge Gas US customer satisfaction program and support market research projects in Ohio Utah and North Carolina.

If you are a maestro in quantitative and qualitative research methods and design and have knowledge of the energy industry or managing a large customer satisfaction program wed love to hear from you! Dont wait apply today!!

Heres what you will do:

• Design and implement market research projects including quantitative surveys and qualitative studies such as focus groups usability testing and in-depth interviews (IDIs). A key focus will be setting up and managing Enbridge Gas Voice of Customer (VoC) program in the US which includes managing daily online surveys.
• Manage all aspects of the research process including research design choice of methodology vendor selection and the procurement process project plan and project management questionnaire/discussion guide design and development analysis and reporting. This includes recommending the best course of action to meet the research objectives.
• Build and maintain relationships with clients and partners across the company to enhance business understanding and ensure that the research support is both relevant and practical.
• Assist in answering ad-hoc inquiries from internal clients. This often involves synthesizing and summarizing themes and insights from a variety of sources including past primary research and secondary research.
• Collaborate with other members of the team to ensure that research findings from various studies are synthesized and that lessons learned are shared across the team.
• Develop and maintain technical processes and procedures for the CMI team in the US.
• Participate in cross-functional projects where ongoing research support and consultation are required.

Who you are:

You have:

• Related Bachelors degree along with 6 years of directly related experience.
• Strong project management skills and a thorough understanding of the research process.
• Proficiency with statistical analysis packages (e.g. SPSS).
• Ability to extract insights from quantitative and qualitative data.
• Strong writing skills.
• Creative data visualization and reporting skills.
• Ability to establish and maintain good client and vendor relationships.
• Demonstrated ability to work collaboratively and independently with a strong sense of ownership and accountability.

Preferred qualifications include:

• Experience working in a regulated environment.
• Qualtrics Certification.
• Market research training at the post-secondary level.

Working Conditions:

• This role operates in a typical office environment but occasional travel might be required.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridges FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time to opt for a compressed workweek schedule and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteam

Physical Requirements include but are not limited to:

Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.

Company paid international relocation assistance is not offered for this role.

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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