Management Trainee - SCM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee Sales Administration Pre Invoice

In this role candidate need to collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
Collaborates outside the company with client representatives within the authority limits allocated by the process operating procedures or direct manager as well as with freight forwarders warehouses logistic service providers inspection agencies embassies chamber of commerce.

Responsibilities
Handling customer/sales requests
Providing information to customers via e-mails/phone
Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections.
Updating ERP regarding customer details order details supplies pricing etc.
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Gathering information from logistics partners and informing customers regarding availability and deliveries
Coordinating with shipping facilities to get the product shipped to customer.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
Coordinating with customers to obtain substitutes (replacement items) of unavailable items and share availability dates
Order track and trace when shipped out of the shipping facility and share real time updates with the customer
Offering resolutions for internal updating requests: credit/ debit notes reimbursements etc.
Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
Coordinate (phone / emails) with Service technicians Logistics teams and Sales to ensure the right delivery installation and confirmation to customers for the orders placed
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export transport customs)

Qualifications we seek in you!
Minimum Qualifications / Skills
University graduate
Industry Experience - Services or hi-tech industry
Process/Domain Experience:
o Order Management (Entry/Amendment)
o Quote to cash process and sales administration
o Coordination with Logistics / Supply chain teams
o Dispute Management
o Pre-Sales & Post-Sales Support
Other Preferences:
o Knowledge on Logistics & Returns Allocations Material management Contract Management Credit & Debit Warehouse follow up Inbound & Outbound Accrual Freight Report Consolidated reports for logistics
o Project based billing collation and computation Experience of Managing and administering contracts
o Understanding of general leasing
o Prior experience in an outsourced provider environment supporting clients with a B2B business model in the Consumer/Office/Business Electronics industry.
o Very Good communication skills in English (both oral and written) essential especially for the positions in Dispute/Query management and Resolution and Logistics
o Prior experience of using
o ICAN
o SYNAPSE
o IBMI - Greenscreen
o Salesforce
o Vendor tools - MS CCW/R

Preferred Qualifications/ Skills
Ability to learn quickly
SAP experience is an asset

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.