IT Systems & Support Specialist

KRAUS USA a premium sink and faucet manufacturer is an affiliate of Mascos Delta Faucet Company a leading U.S. manufacturer of residential and commercial faucets including Delta Brizo and Peerless-branded products. KRAUS USA is known for their command of the online marketplace with an outstanding product line and brand recognition for their kitchen sinks. We strive to push the boundaries of design to create the most exceptional kitchen and bath experience possible for an everyday life thats beyond the ordinary.

Kraus USA is seeking a versatile and experienced IT Systems & Support Specialist to join our dynamic IT team! This hybrid role spans infrastructure desktop and application support. The successful candidate will work closely with other IT teams and cross-functional business departments including Customer Service Sales Logistics & Operations and Financeto ensure reliable secure and efficient technology services. We are looking for a proactive self-starter with strong technical knowledge excellent communication skills and the ability to operate independently in a fast-paced manufacturing environment.

This is an onsite role Tri-State Area (Port Washington NY; Cinnaminson NJ; Westampton NJ). Regular travel is required between 3 locations (must reside within reasonable commuting distance).

Responsibilities:

Infrastructure Support:

• Monitor internal and external network performance and uptime; respond to outages and connectivity issues.
• Coordinate with ISPs infrastructure vendors and internal teams to resolve issues and implement improvements.
• Manage the full equipment lifecyclefrom procurement and onboarding to decommissioning and disposal.
• Maintain and support surveillance camera systems across all locations.
• Manage commercial printers including configuration troubleshooting vendor coordination and supply planning.
• Manage and track IT service/vendor contracts ensuring timely renewals and compliance with budget expectations.

Desktop & End-User Support:

• Serve as an active member of the Help Desk team responding to employee IT inquiries and resolving support tickets.
• Configure troubleshoot and maintain laptops desktops peripherals and mobile devices.
• Oversee software patching and system updates to maintain security and functionality.
• Enforce compliance with asset usage policies and maintain accurate equipment inventory including support for the full asset lifecycle.

Application Support:

• Maintain working knowledge of core business applications including ERP WMS and CRM platforms.
• Support users with application troubleshooting training and onboarding.
• Understand system architecture data flows and user processes to address functional issues and propose enhancements.
• Assist with new application feature rollouts including training and post-deployment support.

Compliance & Controls:

• Ensure full compliance with SOX and ITGC requirements.
• Maintain change management documentation and participate in regular IT control reviews.
• Assist in audit processes and enforce IT policies in alignment with internal controls.

Collaboration & Communication:

• Work closely with other IT teams on infrastructure cybersecurity data and application initiatives.
• Partner with key business departmentsCustomer Service Sales Logistics & Operations and Finance.
• Maintain clear documentation and open communication across stakeholders.
• Provide end-user training and updates on new tools systems and policy changes.

Education & Experience:

• Bachelors degree in Information Technology Computer Science or a related field.
• 4 years of hands-on experience in IT infrastructure desktop support and business applications.
• Experience supporting Microsoft 365 environments.
• Proficiency with ITSM tools such as Jira and ServiceNow.
• Database and data analysis experience is a strong plus.
• Familiarity with ERP CRM or WMS platforms in a manufacturing environment is advantageous.
• Exceptional communication and interpersonal skills.
• Highly self-motivated organized and able to adapt to shifting priorities.
• Ability to work flexible hours including evenings/weekends for deployments or critical support.

Why Join Us

Beyond the competitive benefits and compensation Kraus proudly offers an exciting and fun environment steeped in creativity and dedication to our employees and communities. We invite you to learn more about our culture and company at .

Company: Delta Faucet Company

Delta Faucet Company (the Company) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

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