PBX Operator| Sheraton Raleigh
PBX Operator| Sheraton Raleigh
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Job Description
What Youll Do:
You will be at the center of the hotels universe-the front office. As the PBX Operator youll be at the center of all hotel communications and youll coordinate all of it. From assisting with external calls to internal calls to facilitating emergency procedures the PBX Operator plays a vital role in the hotels communications network.
Here are some of the tasks youll be responsible for on a daily basis:
Promptly answer telephone calls and greet callers with a positive and clear voice.
Receive wake-up call information and input into the automated wake-up system
Act as dispatcher for security guest services and property operations associates. Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests.
Redirect calls as needed.
Where Youve Been:
Were looking for someone with a High School diploma (or equivalent) and preferably three to six months of customer service experience. Most importantly youre someone who can communicate with guests and associates in a professional and positive manner at all times.
When Youre Here:
Be prepared to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Employment Type
Full-Time
